Vendor Analysis
published on Jun 19, 2015
Report Overview:
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting.
Who is this Report for:
NelsonHall's CMS in healthcare industry sector profile on TeleTech is a comprehensive assessment of TeleTech's healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TeleTech's healthcare sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's CMS healthcare sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's healthcare sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.
Key Findings & Highlights:
TeleTech currently has ~42k employees working from 59 contact centers in 25 countries, and providing support in 50 languages.
The majority of TeleTech's healthcare clients are based in the U.S. The company provides a range of CMS offerings to the healthcare sector including:
- Member enrollment
- Member care
- Appeals and claims processing
- Analytics
- Support of providers on behalf of payers.
TeleTech has delivery centers supporting its healthcare payer clients in the U.S., the Philippines, Costa Rica, and Mexico.