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Track the pattern of service adoption by monitoring IT Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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IT Services

Insightful Analysis to Drive Your IT Services Strategy. NelsonHall's IT Services program is a research service dedicated to helping organizations understand, adopt, and optimize adaptive approaches to IT services that underpin and enable digital transformation within the enterprise.

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NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and IT Services.

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featured blog posts on
IT Services:

  • Eviden’s Quality Engineering AI Journey

    Apr 03, 2024, by Dominique Raviart

      NelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalan[...]

  • Sopra Steria’s Update on GenAI Experience: Focus on Software Engineering

    Mar 26, 2024, by Dominique Raviart

      During the summer of 2023, we met with Mohammed Sijelmassi, Sopra Steria’s CTO and Digital Transformation Office head and discussed how Sopra Steria was deploying internally and helping clients externally with GenAI and LLMs. Earlier this month, we met with Mr. Sijelmassi again t[...]

  • IT Services Predictions: 2024 Will Be a Year of Transition

    Jan 11, 2024, by Dominique Raviart

      2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services s[...]

  • Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs

    Dec 22, 2023, by John Willmott

    While more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all[...]

  • Tech Foundations Update: A Multi-Year Transformation

    Dec 15, 2023, by Dominique Raviart

      The CEO of Atos’ Tech Foundations business recently updated industry analysts on its transformation program. We have commented about the turbulent period Atos Group is going through in splitting into two businesses (Tech Foundations and Eviden). The planned sale of Tech Founda[...]

view all blog posts

latest blog posts on
IT Services:

  • Eviden’s Quality Engineering AI Journey

    Apr 03, 2024, by Dominique Raviart

      NelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalan[...]

  • Sopra Steria’s Update on GenAI Experience: Focus on Software Engineering

    Mar 26, 2024, by Dominique Raviart

      During the summer of 2023, we met with Mohammed Sijelmassi, Sopra Steria’s CTO and Digital Transformation Office head and discussed how Sopra Steria was deploying internally and helping clients externally with GenAI and LLMs. Earlier this month, we met with Mr. Sijelmassi again t[...]

  • IT Services Predictions: 2024 Will Be a Year of Transition

    Jan 11, 2024, by Dominique Raviart

      2023 was a year of disruption after the 2021-22 digital catch-up. As the year unfolded, IT services spending slowed down, initially in the U.S. in the financial services, telecom, and high-tech sectors. We expect 2024 to be a year of transition with a modest rebound in IT services s[...]

  • Capgemini Enterprise Automation Fabric Moves Beyond IT Incident Management to Driving Business KPIs

    Dec 22, 2023, by John Willmott

    While more efficient management of IT KPIs and incidents remains highly important, and Capgemini’s Enterprise Automation Fabric addresses these challenges, it now goes further and enables organizations to relate the impact of missed IT KPIs and incidents to individual business KPIs. Not all[...]

  • Tech Foundations Update: A Multi-Year Transformation

    Dec 15, 2023, by Dominique Raviart

      The CEO of Atos’ Tech Foundations business recently updated industry analysts on its transformation program. We have commented about the turbulent period Atos Group is going through in splitting into two businesses (Tech Foundations and Eviden). The planned sale of Tech Founda[...]

view all blog posts

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