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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HR Services research globally. Amy covers HR Services research in the areas of Benefits Administration, Learning Services, and Multi-process HR Services.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has global responsibility for HR Services programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HR Services research globally. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally. Pete covers HR Services research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Chris Black

Chris is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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Suri Nair

Surendra (Suri) is a Principal Analyst responsible for NelsonHall's Healthcare & Insurance BPS research program, covering:

  • Life & annuities BPS
  • Property & casualty BPS
  • Healthcare payer and provider BPS.

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Janet Irwin

Janet is a Senior Analyst responsible for NelsonHall's Finance & Accounting (F&A), Procurement, and Supply Chain Services research.

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Daniel Griffin

Dan is NelsonHall's marketing manager, responsible for developing and executing NelsonHall's marketing strategy and client engagement programs.

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David Mayer

Dave Mayer is a Senior Analyst responsible for NelsonHall's RPA & Cognitive Services research program, covering the areas of robotic process automation (RPA), artificial intelligence, cognitive business, and machine learning.

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featured reports:

Featured posts on our blogs:

  • Neeyamo Driving Innovation to Bridge the Gap Between Global & Local Payroll

    Nov 22, 2017, by Pete Tiliakos

      As globalization of the workforce continues its evolution, HR leaders today face the challenge of managing a more diverse, dispersed, and technology savvy human capital environment than ever before. Thus, acquiring, integrating, managing, and paying a borderless workforce is a major ch[...]

  • How IT Services Vendors Can Help Organizations Meet GDPR

    Nov 09, 2017, by Mike Smart

      In this, the second of two articles on GDPR, I look at how IT services vendors can help companies meet GDPR compliance in several areas. You can read the first article, ‘The Impact & Benefits of GDPR for Organizations’, here. Application services Application servi[...]

  • The Rise of Intelligent Technologies in Benefits Administration

    Nov 08, 2017, by Amy Gurchensky

      Relative to other HR services, developments around intelligent technologies in benefits administration are lagging, but are slowly making progress. Leveraging technology in support of greater automation is a common practice in benefits administration, but the use of RPA has been slower[...]

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Most recent posts on our blogs:

  • Neeyamo Driving Innovation to Bridge the Gap Between Global & Local Payroll

    Nov 22, 2017, by Pete Tiliakos

      As globalization of the workforce continues its evolution, HR leaders today face the challenge of managing a more diverse, dispersed, and technology savvy human capital environment than ever before. Thus, acquiring, integrating, managing, and paying a borderless workforce is a major ch[...]

  • CSS Corp Aiming to Automate Accessibility Testing

    Nov 17, 2017, by Dominique Raviart

      CSS Corp recently briefed NelsonHall on the work it does around accessibility testing in the U.S. and about a suite of three accelerators it recently introduced for meeting the requirements of the U.S. American Disability Act (ADA) of 2010. What Is ADA? One of the aims of ADA is [...]

  • How IT Services Vendors Can Help Organizations Meet GDPR

    Nov 09, 2017, by Mike Smart

      In this, the second of two articles on GDPR, I look at how IT services vendors can help companies meet GDPR compliance in several areas. You can read the first article, ‘The Impact & Benefits of GDPR for Organizations’, here. Application services Application servi[...]

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