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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HR Services research globally. Amy covers Cloud HR Services, Benefits Administration, Learning Services, and Multi-process HR Services.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David Mayer

Dave Mayer is a Senior Analyst responsible for NelsonHall's RPA & Cognitive Services research program, covering the areas of robotic process automation (RPA), artificial intelligence, cognitive business, and machine learning.

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David McIntire

David is an IT Services Research Director and NelsonHall with shared responsibility for IT Services research globally.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has global responsibility for HR Services programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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Janet Irwin

Janet is a Senior Analyst responsible for NelsonHall's Finance & Accounting (F&A), Procurement, and Supply Chain Services research.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HR Services research globally. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally. Pete covers HR Services research in the areas of payroll services, HCM technology, and RPA and AI in HR outsourcing.

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Sven Lohse

Sven is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program. He is covering key insurance areas including P&C and life & annuities insurance, and, from next year, healthcare payer and provider BPS.

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Vicki Jenkins

Vicki is focused on NelsonHall's buy-side clients and Buyer Intelligence Group members. She is also responsible for onboarding and providing support to NelsonHall's vendor and buyside clients.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Keith MacLean

Keith is a Client Director responsible for business development and managing relationships in NelsonHall's CX Services and RPA & Cognitive Services programs.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Daniel Griffin

Dan is NelsonHall's marketing manager, responsible for developing and executing NelsonHall's marketing strategy and client engagement programs.

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featured reports:

  • Next Generation Mortgage and Loan BPS Market Assessment and Forecast

    Sep 17, 2018 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of the mortgage and loan market consists of 94 pages. [...]

    Table of contents:

    • Changing Shape of Next Generation Mortgage and Loan BPS
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the Adoption of Next Generation Mortgage and Loan BPS
    view this reportdownload abstract

  • Application of RPA and AI to Transform HR Outsourcing

    Sep 10, 2018 | Market Analysis by Pete Tiliakos

    NelsonHall's market analysis of the application of RPA and AI to Transform HR outsourcing and trends consist of 43 pages. [...]

    Table of contents:

    • Introduction
    • Changing Role of RPA and AI in HRO
    • Customer Requirements
    • Vendor Offerings & Targeting
    • Vendor Delivery
    • Challenges & Success Factors
    • Appendix I – Vendors Researched
    • Appendix II – Glossary & Definitions
    view this reportdownload abstract

  • Cloud & Multi-Process HR Services: Journey to the Cloud and Beyond

    Sep 06, 2018 | Market Analysis by Amy Gurchensky

    NelsonHall's market analysis of the global cloud & multi-process HR services industry and trends consists of 103 pages. [...]

    Table of contents:

    • Changing Shape of Multi-Process HR Services
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings
    • Vendor Targeting
    • Delivery Capabilities
    • Vendor Challenges and Success Factors
    • Appendix I: Vendors Researched for Analysis
    view this reportdownload abstract

  • Next Generation Total Talent

    Sep 04, 2018 | Market Analysis by Nikki Edwards

    NelsonHall's market analysis of the total talent acquisition industry and trends consists of 54 pages. [...]

    Table of contents:

    • The Changing Shape of Total Talent Acquisition
    • Customer Requirements
    • Market Size and Growth
    • Vendor Offerings and Targeting
    • Vendor Delivery of Total Talent Acquisition
    • Challenges and Success Factors
    • Appendix I: Services Offered
    • Appendix II: Third-Party Platforms & Tools Used by Total Talent Vendors
    • Appendix III: Vendors Researched
    • Appendix IV: Abbreviations and Definitions
    view this reportdownload abstract

  • Digital CX Services

    Jul 18, 2018 | Market Analysis by Ivan Kotzev

    NelsonHall's market analysis of Digital CX Services consists  of 110 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Digital CX Services
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Delivery in Digital CX Services
    • Selection Criteria, Challenges, and Success Factors
    • Appendix I – Vendors Researched
    • Appendix II – Glossary
    view this reportdownload abstract

  • Next Generation Sourcing & Procurement

    Jul 11, 2018 | Market Analysis by Janet Irwin

    NelsonHall's market analysis of Sourcing & Procurement BPO consists of 65 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Next Generation S&P BPO
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Offerings
    • Delivery in Next Generation S&P
    • Challenges and Success Factors
    • Appendix I
    view this reportdownload abstract

  • IoT Services

    Jul 09, 2018 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the IoT services consists of 58 pages. It provides an in-depth understanding of the dynamics at play in the IoT services market.  [...]

    Table of contents:

    • Changing Shape of the IoT Services Market
    • Customer Requirements:
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Delivery Capabilities and Trends
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Vendors Researched for Analysis
    view this reportdownload abstract

  • Managed Security Services 2018

    Jul 09, 2018 | Market Analysis by Mike Smart

    NelsonHall’s market analysis of the managed security services market consists of 50 pages.  [...]

    Table of contents:

    • Changing Shape of the MSS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I - Glossary
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • Cognitive IT Infrastructure Management Services

    May 31, 2018 | Market Analysis by John Laherty

    NelsonHall's market analysis of cognitive IT infrastructure management services industry and trends consists of 62 pages plus detailed appendices. [...]

    Table of contents:

    • Introduction
    • Changing Shape of Cognitive IT Infrastructure Management Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Offerings & Capabilities
    • Delivery of Cognitive IT Infrastructure Management Services
    • Challenges and Success Factors
    • Appendix I - Vendors Researched
    • Appendix II - Glossary and Definitions
    view this reportdownload abstract

  • Cloud Advisory, Assessment, and Migration Services

    May 30, 2018 | Market Analysis by David McIntire

    Watch video
      [...]
    view this reportdownload abstract

Featured posts on our blogs:

  • U.S. RCM Outsourcing Services Market Ripe for Consolidation

    Sep 21, 2018, by Sven Lohse

      The healthcare revenue cycle management (RCM) outsourcing services market in the U.S. seems ripe for disruption and consolidation. The macro factors include: Contraction in the number of hospital locations and hospital systems Speedy erosion in the number of small, independent [...]

    read post

  • Arvato CRM’s JV with Saham Group Consolidates EMEA Position

    Sep 21, 2018, by Ivan Kotzev

      Bertelsmann, the parent company of Arvato CRM Solutions, has announced plans to combine Arvato CRM with the CX services business of the Pan-African Saham Group. The joint venture will have 50/50 ownership, with ~ €1.2bn combined annual revenues and ~48k employees in 25 countries. [...]

    read post

  • Advances in HR Tech: The View from The Strip

    Sep 19, 2018, by Pete Tiliakos

      This past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common[...]

    read post
view all blog posts subscribe to blog alerts

Most recent posts on our blogs:

  • U.S. RCM Outsourcing Services Market Ripe for Consolidation

    Sep 21, 2018, by Sven Lohse

      The healthcare revenue cycle management (RCM) outsourcing services market in the U.S. seems ripe for disruption and consolidation. The macro factors include: Contraction in the number of hospital locations and hospital systems Speedy erosion in the number of small, independent [...]

    read post

  • Arvato CRM’s JV with Saham Group Consolidates EMEA Position

    Sep 21, 2018, by Ivan Kotzev

      Bertelsmann, the parent company of Arvato CRM Solutions, has announced plans to combine Arvato CRM with the CX services business of the Pan-African Saham Group. The joint venture will have 50/50 ownership, with ~ €1.2bn combined annual revenues and ~48k employees in 25 countries. [...]

    read post

  • Advances in HR Tech: The View from The Strip

    Sep 19, 2018, by Pete Tiliakos

      This past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common[...]

    read post
view all blog posts subscribe to blog alerts

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