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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Bailey Kong

Bailey is a Research Analyst with shared responsibility for digital transformation technology research, working alongside Mike Smart within NelsonHall's Digital Transformation Technologies & Services practice.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David McIntire

David is an IT Services Research Director at NelsonHall, with shared responsibility for IT Services research globally with Dominique Raviart, John Laherty, and Mike Smart.

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Dominique Raviart

Dominique Raviart is the IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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Elizabeth Rennie

Liz is a Principal Research Analyst with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has shared global responsibility for HR Services programs with Pete Tiliakos and Nikki Edwards.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, where she has shared global responsibility for HR Services programs with Gary Bragar and Pete Tiliakos. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally with Nikki Edwards, and Gary Bragar. Pete covers HR Services research in the areas of payroll services, cloud-based HR services, HCM technology, and RPA and AI in HR outsourcing.

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Sven Lohse

Sven is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program. He covers the following BPS sectors: P&C and life & annuities insurance; healthcare payer and provider; and benefits administration.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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David Lees

David is an analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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featured reports:

  • Impact of COVID-19 on Recruitment Services

    Mar 27, 2020 | Market Analysis by Nikki Edwards

    NelsonHall’s analysis of the Impact of COVID-19 on Recruitment Services consists of 2-pages. The report focuses on the impact of COVID-19 on recruitment services globally. [...]

    Table of contents:

    • Initial Impact of COVID-19 from Recruitment Vendor Perspective
    view this reportdownload abstract

  • Impact of COVID-19 on HR Services

    Mar 26, 2020 | Market Analysis by Elizabeth Rennie

    NelsonHall’s analysis of the Impact of COVID-19 on HR Services consists of 13-pages. The report focuses on the impact of COVID-19 on HR services globally. [...]

    Table of contents:

    • Introduction
    • Summary
    • SERVICES IMPACT
    • DELIVERY IMPACT
    • MARKET IMPACT
    view this reportdownload abstract

  • Impact of COVID-19 on Major Enterprises

    Mar 21, 2020 | Market Analysis by John Willmott

    To assist buy-side and suppliers in monitoring the business and operational impact of COVID-19, NelsonHall has developed its COVID-19 Impact Assessments program. This program is available as a complimentary service to all NelsonHall subscription clients. This report is an analysis of the initial results from a major survey of major ent [...]

    Table of contents:

    • One hundred & forty-eight enterprises interviewed to assess perceived impact of COVID-19
    • Forecast Change in Sales in Next Quarter
    • Forecast Change in Operating Costs and Profit in Next Quarter 19
    • Ability to Flex Capacity Within Supplier Contracts in a 30-Day Period
    • Impact of COVID-19 on Functional Budgets over next 12-months
    • Expected Impact of COVID-19 on IT Digital Transformation Activity Over Next 12-months
    • Expected Impact of COVID-19 on Level of Business Process Services over next 12-months
    • Expected Impact of COVID-19 on Operations Transformation Projects over next 12-months
    view this reportdownload abstract

  • Impact of COVID-19 on Payroll Services

    Mar 21, 2020 | Market Analysis by Pete Tiliakos

    NelsonHall’s analysis of the Impact of COVID-19 on Payroll Services consists of 1-page. The report focuses on the impact of COVID-19 on payroll services globally. [...]

    Table of contents:

    • Initial Impact of COVID-19 from Payroll Vendor Perspective
    view this reportdownload abstract

  • COVID-19: Initial Impact Analysis

    Mar 19, 2020 | Market Analysis by Rachael Stormonth

    NelsonHall has adapted the focus of its research to provide close analysis of the likely impact of COVID-19 on the IT Services and Digital Business Operations industries. [...]

    Table of contents:

    • Introduction
    • Healthcare Providers
    • Healthcare Payers
    • P&C Insurance
    • Life & Annuities
    • Retail & Commercial Banking
    • Capital Markets
    • Pharmaceuticals
    • Automotive, Manufacturings
    • High-Tech
    • Consumer packaged goods
    • Retail
    • Telecoms & media
    • Energy & utilities
    • Transportation & Logistics
    • Travel & Hospitality
    view this reportdownload abstract

  • U.S. SMB Payroll Services

    Mar 17, 2020 | Market Analysis by Pete Tiliakos

    NelsonHall's market analysis of the U.S. SMB Payroll industry and trends consists of 53pages. [...]

    Table of contents:

    • Introduction
    • 1) Changing Shape of U.S. SMB Payroll Services
    • 1) Customer Requirements
    • 3) Vendor Offerings
    • 4) Vendor Targeting
    • 5) Delivery Capability
    • 6) Vendor Challenges and Success Factors
    • Appendix I: Glossary
    • Appendix II: Vendors Interviewed for Analysis
    • Appendix III: Vendor Technology and Services Offering Matrix
    view this reportdownload abstract

  • Next Generation MSP: Optimizing Contingent Talent Strategies

    Mar 12, 2020 | Market Analysis by Nikki Edwards

    NelsonHall's market analysis of the MSP/CWS industry and trends consists of 94 pages. [...]

    Table of contents:

    • 1. Changing Shape of Managed Service Programs
    • 2. Customer Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Delivery in Managed Service Programs
    • 7. Challenges and Success Factors
    • Appendix I: Services Offered by Vendors
    • Appendix II: Third-Party Platforms
    • Appendix III: Vendors’ Proprietary Platform Enhancements
    • Appendix IV: Vendor Tech Team Focus
    • Appendix V: Vendors Researched
    • Appendix V: Abbreviations and Definitions
    view this reportdownload abstract

  • Operational Transformation in the Healthcare Payer Sector: 2020

    Jan 23, 2020 | Market Analysis by John Willmott

    NelsonHall’s “Operational Transformation in the Healthcare Payer Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare payer sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced by he [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business Issues & Initiatives
    • Operational Transformation Initiatives by Technology
    • Impact of Operations Transformation on Sourcing
    • Impact of Operations Transformation on Productivity & Expenditure
    view this reportdownload abstract

  • Operational Transformation in the Healthcare Provider Sector: 2020

    Jan 23, 2020 | Market Analysis by John Willmott

    NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific. In particular, the report analyzes the principal business issues faced [...]

    Table of contents:

    • Introduction
    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business Issues & Initiatives
    • Operational Tranformation Initiatives by Tecnology
    • Impact of Operations Transformation on Sourcing
    • Impact of Operations Transformation on Productivity & Expenditure
    view this reportdownload abstract

  • Digital Manufacturing Services

    Jan 13, 2020 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the digital manufacturing services market consists of 65 pages. It provides an in-depth understanding of the dynamics at play in the digital manufacturing services and focuses on several uses cases, for instance equipment uptime, plant uptime, product quality, worker and safety productivity, theft reduction, thro [...]

    Table of contents:

    • 1) Changing Shape of the Digital Manufacturing Services Market
    • 2) Customer Requirements
    • 3) Market Size and Growth
    • 4) Vendor Market Shares
    • 5) Delivery Trends and Vendor Delivery Capabilities
    • 6) Vendor Offerings and Targeting
    • 7) Vendor Challenges and Success Factors
    • Appendix I – Vendors Researched for Analysis
    view this reportdownload abstract

Featured posts on our blogs:

  • Benefitfocus Sets Out its Benefits Vision

    Mar 26, 2020, by Elizabeth Rennie

        The recent OnePlace2020 digital conference was an opportunity for Benefitfocus to launch its 2020 strategy and to increase awareness of the benefits marketplace. Its vision is to improve lives with benefits, timely in light of the current global pandemic. Ray August, Pre[...]

    read post

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post

  • How COVID-19 is Impacting the Financial Services Industry

    Mar 19, 2020, by Andy Efstathiou

      COVID-19 is impacting banking operations and, as a consequence, related business process services (BPS). Banks are already restructuring operations to address the emerging challenges from COVID-19 (see below for those challenges). The changes are just beginning and will continue to evo[...]

    read post
view all blog posts subscribe to blog alerts

Most recent posts on our blogs:

  • Benefitfocus Sets Out its Benefits Vision

    Mar 26, 2020, by Elizabeth Rennie

        The recent OnePlace2020 digital conference was an opportunity for Benefitfocus to launch its 2020 strategy and to increase awareness of the benefits marketplace. Its vision is to improve lives with benefits, timely in light of the current global pandemic. Ray August, Pre[...]

    read post

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post

  • How COVID-19 is Impacting the Financial Services Industry

    Mar 19, 2020, by Andy Efstathiou

      COVID-19 is impacting banking operations and, as a consequence, related business process services (BPS). Banks are already restructuring operations to address the emerging challenges from COVID-19 (see below for those challenges). The changes are just beginning and will continue to evo[...]

    read post
view all blog posts subscribe to blog alerts

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