DEBUG: PAGE=homepage, TITLE=Home,ID=1,TEMPLATE=default

welcome to NelsonHall's research content

By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).

meet & follow analyst

Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall and has global responsibility for multiple programs including the flagship Key Vendor Assessment subscription program and the NelsonHall Industry Insight database.

meet & follow analyst

Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, working as part of the global HRO research team. In this key role, Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HRO service lines.

meet & follow analyst

Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Capital Markets Banking BPO.

meet & follow analyst

Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

meet & follow analyst

David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

meet & follow analyst

David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

meet & follow analyst

Declan McLoughlin

Declan is a Research Data Consultant at NelsonHall, the leading Outsourcing Research and Analysis firm.

meet & follow analyst

Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT Services research programs.

meet & follow analyst

Fiona Cox

Fiona is the Lead Analyst for NelsonHall's Insurance BPS research.

meet & follow analyst

Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO programs.

meet & follow analyst

Ivan Kotzev

Ivan is a Customer Management Services (CMS) analyst with NelsonHall, sharing global responsibility for CMS research and client support.

meet & follow analyst

John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's Key Vendor Assessments, working alongside Rachael Stormonth.

meet & follow analyst

Mike Smart

Mike is a Research Analyst at NelsonHall, and a member of the global IT Services research team.

meet & follow analyst

Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki is responsible for HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Program (MSP), and Payroll Outsourcing.

meet & follow analyst

Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

meet & follow analyst

Vicki Jenkins

Vicki is a Senior Analyst working on NelsonHall's Customer Management Services (CMS) program, sharing global responsibility for CMS research and client support. Her special focus is on CMS by industry sector.

meet & follow analyst

Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

meet & follow analyst

Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

meet & follow analyst

Matthaus Davies

Matthaus is a Sourcing Advisor, responsible for managing NelsonHall's buy-side relationships.

meet & follow analyst

Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

meet & follow analyst

Check what you can access here:

you may already have access to our content, if you work for one of the many companies that already purchased enterprise access to one or more of our research programs. Give it a test by typing your email address below:

Search research content:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Your current blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

manage all email alerts
  • print this page
  • add bookmark
Subscribe to NelsonHall RSS feed Subscribe to our Blog RSS

featured reports:

initializing TS permissions for user
initializing CM permissions for user

Featured posts on our blogs:

view all blog posts subscribe to blog alerts

Most recent posts on our blogs:

  • IBM Exemplifies the Benefits of Employer Branding with Strong Client Results

    Aug 24, 2016, by Gary Bragar

      Employer branding has become an integral component of an effective talent strategy. It is synonymous with a company’s reputation as an employer, portraying the image of what the company is like to work for. The purpose of properly conveying and clearly communicating an employer&r[...]

  • Passbrains Expands Crowdtesting Offering to User Experience/UX

    Aug 23, 2016, by Dominique Raviart

      To most non-testing experts, software testing services are a dull but necessary activity, whose main driver for growth has been the creation of testing factories in India. And yes, there is a significant element of this. At NelsonHall, we continue to be surprised by software testing se[...]

  • Teleperformance Forays into Interpretation Business with $1.5bn Acquisition

    Aug 23, 2016, by Ivan Kotzev

    On 22nd August, Teleperformance announced the acquisition of interpretation services provider LanguageLine Solutions (LLS) for $1.52bn. LanguageLine was founded in 1982 and is headquartered in Monterey, California. In 2015 it had revenues of $388m and adjusted EBITDA of $147m, and the company[...]

view all blog posts subscribe to blog alerts

latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

view all vendors

Latest on Twitter by @NHInsight:

Follow NelsonHall analysts to monitor ongoing developments in business process services

  

Latest tweets from our analysts:

meet & follow all our analysts

32000+ articles covering 400+ BPS vendors:

close