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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HRO research globally. Amy covers HRO research in the areas of Benefits Administration, Learning Services, and Multi-process HRO.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, where he has global responsibility for HRO programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Management Services (CMS) lead analyst, with global responsibility for CMS research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki covers HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Pete covers HRO research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Chris Black

Chris is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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featured reports:

  • Next Generation Multi-Process HR Services: Intelligent Technologies v. Cloud Based HR Services

    Jul 26, 2017 | Market Analysis by Amy Gurchensky

    Watch video
    NelsonHall's market analysis of the multi-process HR services industry and multi-process HR services trends consists of 77 pages. [...]
    view this reportdownload abstract

  • Targeting Cloud Based HR Services

    Jul 06, 2017 | Market Analysis by Pete Tiliakos

    Watch video
    NelsonHall's market analysis of the cloud based HR services industry and cloud based HR services trends consists of 73 pages. [...]
    view this reportdownload abstract

  • Next Generation Managed Services Programs

    Jun 12, 2017 | Market Analysis by Nikki Edwards

    NelsonHall's market analysis of “Next Generation Managed Service Programs” consists of 91 pages, plus appendices. [...]

    Table of contents:

    • Next Generation Managed Service Programs
    • Changing Shape of Managed Service Programs
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Managed Service Programs
    • Challenges and Critical Success Factors
    • Appendix I: Examples of MSP Services
    • Appendix II: Vendors Researched
    • Appendix III: Abbreviations and Definitions
    view this reportdownload abstract

  • IoT Services

    May 03, 2017 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the IoT services market consists of 59 pages. It provides an in-depth understanding of the dynamics at play in the IoT services market. [...]

    Table of contents:

    • IoT Services
    • Table of Contents
    • Changing Shape of the IoT Services Market
    • Customer Requirements: IoT Services
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Delivery Capabilities and Trends
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Definitions and Use Cases
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • Targeting CMS in Telecommunications

    Apr 28, 2017 | Market Analysis by Vicki Jenkins

    NelsonHall’s market analysis of customer management services in the telecommunications sector consists of 49 pages.  [...]

    Table of contents:

    • Changing Shape of CMS in Telecommunications
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings, Targeting, and Delivery
    • Challenges and Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Targeting Property and Casualty BPS

    Apr 24, 2017 | Market Analysis by Panos Filippidis

    NelsonHall's market analysis of Property and Casualty BPS consists of 43 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of the Property and Casualty BPS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Property and Casualty BPS
    • Critical Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Digital Transformation Services

    Apr 20, 2017 | Market Analysis by David McIntire

    NelsonHall’s market analysis of digital transformation services consists of 69 pages (including detailed appendices). [...]

    Table of contents:

    • Digital Transformation Services
    • Changing Shape of Digital Transformation Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Market Shares by Service Line
    • Vendor Market Shares by Geography
    • Vendor Offerings & Capabilities
    • Digital Transformation and User Experience Consulting
    • Digital Solution Implementation
    • Challenges and Success Factors
    • Appendix I
    • Vendor Investment Priorities
    • Appendix II
    • Vendor Digital Studio/Lab Locations
    • Appendix III
    • Glossary and Definitions
    • Appendix IV
    • Vendors Researched
    view this reportdownload abstract

  • Managed Security Services

    Apr 07, 2017 | Market Analysis by Mike Smart

    NelsonHall’s market analysis of the managed security services market consists of 54 pages.  [...]

    Table of contents:

    • Managed Security Services
    • Changing Shape of the MSS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I - Glossary
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • FinTech Services in Banking Market Assessment and Forecast

    Mar 29, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of FinTech Services in Banking consists of 89 pages. [...]

    Table of contents:

    • FinTech Services in Banking Market Assessment and Forecast
    • Changing Shape of FinTech Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of FinTech services in Banking
    view this reportdownload abstract

  • Multi-Channel CMS - Delivering Digital Customer Experience

    Mar 28, 2017 | Market Analysis by Ivan Kotzev

    NelsonHall's market analysis of Multi-channel CMS - Delivering Digital Customer Experience consists of 70 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of CMS Multi-Channel
    • Customer Requirements
    • Market Size and Growth
    • Vendor Offerings and Targeting
    • Delivery in CMS Multi-channel
    • Selection Criteria, Challenges, and Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

Featured posts on our blogs:

  • Atos’ Use of Machine Learning for the Prescriptive SOC

    Aug 01, 2017, by Mike Smart

      When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performin[...]

    read post

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by Amy Gurchensky

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

    read post

  • Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    Jul 28, 2017, by Gary Bragar

    NelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meetin[...]

    read post
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Most recent posts on our blogs:

  • Customer Experience in China: Teleperformance Welcomes the Digital Leap

    Aug 18, 2017, by Ivan Kotzev

      NelsonHall recently attended Teleperformance’s annual analyst event in Xi’an, China. The location was selected to highlight the strong growth of Teleperformance in China, and to showcase latest initiatives to extend its influence in this very distinctive customer experience[...]

    read post

  • Atos’ Use of Machine Learning for the Prescriptive SOC

    Aug 01, 2017, by Mike Smart

      When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performin[...]

    read post

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by Amy Gurchensky

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

    read post
view all blog posts subscribe to blog alerts

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