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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David is an IT Services Research Director and NelsonHall with shared responsibility for IT Services research globally.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has global responsibility for HR Services programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HR Services research globally. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally. Pete covers HR Services research in the areas of payroll services, HCM technology, and RPA and AI in HR outsourcing.

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Sven Lohse

Sven is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program. He is covering key insurance areas including P&C and life & annuities insurance, and, from next year, healthcare payer and provider BPS.

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Vicki Jenkins

Vicki is focused on NelsonHall's buy-side clients and Buyer Intelligence Group members. She is also responsible for onboarding and providing support to NelsonHall's vendor and buyside clients.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Keith MacLean

Keith is a Client Director responsible for business development and managing relationships in NelsonHall's CX Services and RPA & Cognitive Services programs.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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featured reports:

  • Impact of Digital on Logistics Sector: 2019

    Jun 13, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Logistics Sector: 2019” 54-page report is based on global interviewing of senior executives across the logistics sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by logistics firms over the period 2019-2020, [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Pharmaceuticals Sector: 2019

    Jun 13, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Pharmaceuticals Sector: 2019” 55-page report is based on global interviewing of senior executives across the pharmaceuticals sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by pharmaceuticals firms over the [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Telecom Sector: 2019

    Jun 13, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Telecom Sector: 2019” 54-page report is based on global interviewing of senior executives across the telecom sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by telecom firms over the period 2019-2020, the I [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Transportation Sector: 2019

    Jun 13, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Transportation Sector: 2019” 55-page report is based on global interviewing of senior executives across the transportation sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by transportation firms over the pe [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Utilities Sector: 2019

    Jun 13, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Utilities Sector: 2019” 55-page report is based on global interviewing of senior executives across the utilities sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by utilities firms over the period 2019-2020, [...]

    Table of contents:

    • Introduction
    • Objectives
    • Methodology
    • Structure of the Report
    • Executive Summary
    • Utilities Will Use Digital Initiatives to Transform Customer Experience and Improve Billing Efficiency & Effectiveness
    • Utilities Company IT Initiatives Focus on DevOps and Modernization to Accelerate Time to Market
    • Cloud and SaaS Show High Growth with a focus on Customer and Administrative Functions
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Business Issues
    • IT Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Automotive Sector: 2019

    Jun 12, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Automotive Sector: 2019” 55-page report is based on global interviewing of senior executives across the automotive sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by automotive firms over the period 2019-20 [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Commercial Property & Casualty Sector: 2019

    Jun 12, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Commercial Property & Casualty Sector: 2019” 54-page report is based on global interviewing of senior executives across the commercial property & casualty sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues f [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Impact of Digital on Retail Sector: 2019

    Jun 12, 2019 | Market Analysis by David McIntire

    NelsonHall’s “Impact of Digital on Retail Sector: 2019” 55-page report is based on global interviewing of senior executives across the retail sector in four geographies: U.S., U.K., Continental Europe, and Asia Pacific. The report identifies the principal business issues faced by retail firms over the period 2019-2020, the IT a [...]

    Table of contents:

    • Introduction
    • Executive Summary
    • Market Forecast
    • Key Business and IT Issues & Initiatives
    • Digital Initiatives
    • Changes in Spend
    view this reportdownload abstract

  • Rethinking Recruitment Process Outsourcing for Competitive Advantage

    Jun 12, 2019 | Market Analysis by Nikki Edwards

    NelsonHall's market analysis of the Recruitment Process Outsourcing industry and trends consists of 107 pages. [...]

    Table of contents:

    • 1. Changing Shape of Recruitment Process Outsourcing
    • 2. Customer Requirements
    • 3. Market Size and Growth
    • 4. Vendor Market Shares
    • 5. Vendor Offerings and Targeting
    • 6. Vendor Delivery in Recruitment Process Outsourcing
    • 7. Challenges and Success Factors
    • Appendix I: Abbreviations and Definitions
    • Appendix II: Services Offered
    • Appendix III: Vendor Developments in Proprietary Recruitment Platforms
    • Appendix IV: Other Tools Used
    • Appendix V: Vendors Researched
    view this reportdownload abstract

  • Cyber Resiliency

    May 23, 2019 | Market Analysis by Mike Smart

    NelsonHall’s market analysis of the managed security services market consists of 50 pages. The report focuses on multi-year managed security services contracts, as opposed to as part of systems integration and short-term projects. [...]

    Table of contents:

    • 1) Changing Shape of the Cyber Resiliency Market
    • 2) Customer Requirements
    • 3) Market Size and Growth
    • 4) Vendor Market Shares
    • 5) Vendor Offerings and Targeting
    • 5) Vendor Challenges and Success Factors
    • Appendix I: Glossary
    • Appendix II: Vendors Interviewed for Analysis
    view this reportdownload abstract

Featured posts on our blogs:

  • Digital Workplace Services Driving the Employee Experience

    Jun 10, 2019, by John Laherty

      NelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are d[...]

    read post

  • Democratizing RPA through the Connected Entrepreneur Enterprise

    Jun 03, 2019, by Mike Smart

      Following on from the Blue Prism World Conference in London (see separate blog), NelsonHall recently attended the Blue Prism World conference in Orlando. Building on the significant theme around positioning the ‘Connected Entrepreneur Enterprise’, the vendor provided f[...]

    read post

  • WNS’ Healthcare Business & Approach to Transformation

    Jun 03, 2019, by Sven Lohse

      Dozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future[...]

    read post
view all blog posts subscribe to blog alerts

Most recent posts on our blogs:

  • Digital Workplace Services Driving the Employee Experience

    Jun 10, 2019, by John Laherty

      NelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are d[...]

    read post

  • Democratizing RPA through the Connected Entrepreneur Enterprise

    Jun 03, 2019, by Mike Smart

      Following on from the Blue Prism World Conference in London (see separate blog), NelsonHall recently attended the Blue Prism World conference in Orlando. Building on the significant theme around positioning the ‘Connected Entrepreneur Enterprise’, the vendor provided f[...]

    read post

  • WNS’ Healthcare Business & Approach to Transformation

    Jun 03, 2019, by Sven Lohse

      Dozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future[...]

    read post
view all blog posts subscribe to blog alerts

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