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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Aaron Triplett

Aaron is a Market Forecast & Data Analyst.

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DeeAnna Warrington

DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.

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Dominique Raviart

Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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Eric Levine

Eric joined NelsonHall's global IT Services research team in January 2022. He has responsibility for NelsonHall's IT Services research in the areas of cloud migration, SaaS application services, and 5G.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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Jeanine Crane-Thompson

Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.

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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

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Kishore Gorti

Kishore is a Principal Analyst and a member of NelsonHall's IT Services research team along with Dominique Raviart, John Laherty, Eric Levine, and Mike Smart.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Darrin Grove

Darrin is VP Client Director, based in the U.S.

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Paul Connolly

Paul is Communications Director, responsible for marketing communications and sales enablement, overseeing NelsonHall's NEAT vendor evaluation projects, and editing and publishing the NelsonHall blog.

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Karl Read

Karl is an Editor/Publisher.

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Surekha Grandhi

Surekha is NelsonHall's Customer Success Director.

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Pradeep Maddikara

Pradeep is a Database Reporting Analyst.

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featured reports:

Featured posts on our blogs:

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader [...]

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Eric Levine

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Busines[...]

  • Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade

    Jan 10, 2023, by Dominique Raviart

      We recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short t[...]

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Most recent posts on our blogs:

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader [...]

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Eric Levine

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Busines[...]

  • Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade

    Jan 10, 2023, by Dominique Raviart

      We recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short t[...]

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