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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Bailey Kong

Bailey is a Research Analyst with shared responsibility for digital transformation technology research, working alongside Mike Smart within NelsonHall's Digital Transformation Technologies & Services practice.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David McIntire

David is an IT Services Research Director at NelsonHall, with shared responsibility for IT Services research globally with Dominique Raviart, John Laherty, and Mike Smart.

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Dominique Raviart

Dominique Raviart is the IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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Elizabeth Rennie

Liz is a Principal Research Analyst with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has shared global responsibility for HR Services programs with Pete Tiliakos and Nikki Edwards.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, where she has shared global responsibility for HR Services programs with Gary Bragar and Pete Tiliakos. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally with Nikki Edwards, and Gary Bragar. Pete covers HR Services research in the areas of payroll services, cloud-based HR services, HCM technology, and RPA and AI in HR outsourcing.

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Sven Lohse

Sven is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program. He covers the following BPS sectors: P&C and life & annuities insurance; healthcare payer and provider; and benefits administration.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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David Lees

David is an analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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featured reports:

  • Document Cognition SmartLabTest Evaluation

    Apr 09, 2020 | Market Analysis by Mike Smart

    Watch video
    NelsonHall's SmartLabTest evaluation of the Document Cognition Platforms consists of 44 pages. All significant document cognition platform vendors were invited to take part in the NelsonHall SmartLabTest. Of those invited to the project, five platform vendors were in a position to build and submit suitable cognition m [...]
    view this reportdownload abstract

  • Impact of COVID-19 on Major Enterprises

    Apr 08, 2020 | Market Analysis by John Willmott

    NelsonHall’s market analysis of the Impact of COVID-19 on Major Enterprises consists of 12-pages. The report focuses on impact on enterprise sales, costs, and profitability in the next quarter and the expected impact on functional budgets and IT and BPS activity over the next 12-months. [...]
    view this reportdownload abstract

  • Impact of COVID-19 on Digital Workplace Services

    Apr 06, 2020 | Market Analysis by John Laherty

    NelsonHall’s analysis of the Impact of COVID-19 on Digital Workplace Services consists of 3-pages. The report focuses on the impact of COVID-19 on digital workplace services globally. [...]
    view this reportdownload abstract

  • Impact on COVID-19 on CX Services

    Apr 06, 2020 | Market Analysis by Ivan Kotzev

    NelsonHall’s analysis of the Impact of COVID-19 on CX Services consists of 11-pages. The report focuses on the impact of COVID-19 on CX services globally. [...]
    view this reportdownload abstract

  • Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors

    Apr 02, 2020 | Market Analysis by Sven Lohse

    NelsonHall’s analysis of the Impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors consists of 10-pages. The report focuses on the impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors globally. [...]

    Table of contents:

    • Summary
    • Cross-Industry Impacts on Buyers & Vendors of BPO
    • Impact on Healthcare Provider Sector
    • Impact on Healthcare Payer Sector
    • Impact on Property & Casualty Insurance Sector
    • Impact on Life & Annuities Sector
    view this reportdownload abstract

  • Impact of COVID-19 on Benefits Services

    Mar 31, 2020 | Market Analysis by Elizabeth Rennie

    NelsonHall’s analysis of the Impact of COVID-19 on Benefits Services consists of 13-pages. The report focuses on the impact of COVID-19 on Benefits services globally. [...]

    Table of contents:

    • Summary
    • Service Impact
    • Delievery Impact
    • Market Impact
    view this reportdownload abstract

  • Impact of COVID-19 on Learning Services

    Mar 31, 2020 | Market Analysis by Nikki Edwards

    NelsonHall’s analysis of the Impact of COVID-19 on Learning Services consists of 2-pages. The report focuses on the impact of COVID-19 on learning services globally. [...]
    view this reportdownload abstract

  • Impact of COVID-19 on Recruitment Services

    Mar 27, 2020 | Market Analysis by Nikki Edwards

    NelsonHall’s analysis of the Impact of COVID-19 on Recruitment Services consists of 2-pages. The report focuses on the impact of COVID-19 on recruitment services globally. [...]

    Table of contents:

    • Initial Impact of COVID-19 from Recruitment Vendor Perspective
    view this reportdownload abstract

  • Impact of COVID-19 on HR Services

    Mar 26, 2020 | Market Analysis by Elizabeth Rennie

    NelsonHall’s analysis of the Impact of COVID-19 on HR Services consists of 13-pages. The report focuses on the impact of COVID-19 on HR services globally. [...]

    Table of contents:

    • Introduction
    • Summary
    • SERVICES IMPACT
    • DELIVERY IMPACT
    • MARKET IMPACT
    view this reportdownload abstract

  • Impact of COVID-19 on Major Enterprises

    Mar 21, 2020 | Market Analysis by John Willmott

    To assist buy-side and suppliers in monitoring the business and operational impact of COVID-19, NelsonHall has developed its COVID-19 Impact Assessments program. This program is available as a complimentary service to all NelsonHall subscription clients. This report is an analysis of the initial results from a major survey of major ent [...]

    Table of contents:

    • One hundred & forty-eight enterprises interviewed to assess perceived impact of COVID-19
    • Forecast Change in Sales in Next Quarter
    • Forecast Change in Operating Costs and Profit in Next Quarter 19
    • Ability to Flex Capacity Within Supplier Contracts in a 30-Day Period
    • Impact of COVID-19 on Functional Budgets over next 12-months
    • Expected Impact of COVID-19 on IT Digital Transformation Activity Over Next 12-months
    • Expected Impact of COVID-19 on Level of Business Process Services over next 12-months
    • Expected Impact of COVID-19 on Operations Transformation Projects over next 12-months
    view this reportdownload abstract

Featured posts on our blogs:

  • Alorica Harnesses Technology to Engage Gen X, Y & Z Workforce

    Apr 06, 2020, by Ivan Kotzev

      High employee attrition rates are the norm in contact centers, with companies maintaining a constant recruitment, training, and onboarding pipeline. As generations X, Y, and Z come to represent the majority of the workforce, these new workers have different career aspirations, work val[...]

    read post

  • 35% of Insurance Carriers Will Adopt AI Across Multiple Use Cases by 2022

    Apr 06, 2020, by Sven Lohse

      NelsonHall predicts that by 2022, 35% of insurance industry carriers will be in the process of adopting AI technology across multiple use cases within the enterprise. This is based on NelsonHall survey data from the insurance industry that tracks adoption of both RPA and AI (NLP/ML/DL)[...]

    read post

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post
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Most recent posts on our blogs:

  • Alorica Harnesses Technology to Engage Gen X, Y & Z Workforce

    Apr 06, 2020, by Ivan Kotzev

      High employee attrition rates are the norm in contact centers, with companies maintaining a constant recruitment, training, and onboarding pipeline. As generations X, Y, and Z come to represent the majority of the workforce, these new workers have different career aspirations, work val[...]

    read post

  • 35% of Insurance Carriers Will Adopt AI Across Multiple Use Cases by 2022

    Apr 06, 2020, by Sven Lohse

      NelsonHall predicts that by 2022, 35% of insurance industry carriers will be in the process of adopting AI technology across multiple use cases within the enterprise. This is based on NelsonHall survey data from the insurance industry that tracks adoption of both RPA and AI (NLP/ML/DL)[...]

    read post

  • Indian-Delivered IT Services in 2020: Innovation in Many Forms

    Mar 26, 2020, by David McIntire

      NelsonHall was recently invited to present at NASSCOM Technology & Leadership Forum 2020, one of my last foreign trips for some time, I suspect. While in India, in addition to presenting, participating on panels and conducting interviews, we had an opportunity to sit down with lead[...]

    read post
view all blog posts subscribe to blog alerts

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