DEBUG: PAGE=homepage, TITLE=Home,ID=1,TEMPLATE=default

welcome to NelsonHall's research content

By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

meet & follow analyst

Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

meet & follow analyst

Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

meet & follow analyst

Aaron Triplett

Aaron is a Market Forecast & Data Analyst.

meet & follow analyst

DeeAnna Warrington

DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.

meet & follow analyst

Dominique Raviart

Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

meet & follow analyst

Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

meet & follow analyst

Eric Levine

Eric joined NelsonHall's global IT Services research team in January 2022. He has responsibility for NelsonHall's IT Services research in the areas of cloud migration, SaaS application services, and 5G.

meet & follow analyst

Gary Bragar

Gary is the HR Services Research Director at NelsonHall.

meet & follow analyst

Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

meet & follow analyst

Jeanine Crane-Thompson

Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.

meet & follow analyst

John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

meet & follow analyst

Kishore Gorti

Kishore is a Principal Analyst and a member of NelsonHall's IT Services research team along with Dominique Raviart, John Laherty, Eric Levine, and Mike Smart.

meet & follow analyst

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

meet & follow analyst

Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

meet & follow analyst

Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

meet & follow analyst

Darrin Grove

Darrin is VP Client Director, based in the U.S.

meet & follow analyst

Paul Connolly

Paul is Communications Director, responsible for marketing communications and sales enablement, overseeing NelsonHall's NEAT vendor evaluation projects, and editing and publishing the NelsonHall blog.

meet & follow analyst

Karl Read

Karl is an Editor/Publisher.

meet & follow analyst

Surekha Grandhi

Surekha is NelsonHall's Customer Success Director.

meet & follow analyst

Pradeep Maddikara

Pradeep is a Database Reporting Analyst.

meet & follow analyst

Check what you can access here:

you may already have access to our content, if you work for one of the many companies that already purchased enterprise access to one or more of our research programs. Give it a test by typing your email address below:

Search research content:

advanced options..

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

  • print this page
Subscribe to NelsonHall RSS feed Subscribe to our Blog RSS

login here to personalize:

   register | forgot password ?

featured reports:

Featured posts on our blogs:

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader [...]

    read post

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Eric Levine

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Busines[...]

    read post

  • Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade

    Jan 10, 2023, by Dominique Raviart

      We recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short t[...]

    read post
view all blog posts subscribe to blog alerts

Most recent posts on our blogs:

  • HR Predictions 2023: Recruitment

    Jan 24, 2023, by Nikki Edwards

      The last three years has been a period of rapid transformation for Talent Acquisition (TA), culminating in a new era of work. And in 2023, organizations face challenges such as a shrinking global workforce, skills shortages, and new workforce/workplace expectations. Alongside, broader [...]

    read post

  • BT Merges Global & Enterprise Units to Simplify GTM and Save Costs

    Jan 13, 2023, by Eric Levine

      A New Focused Division  BT has announced the merger of its two ICT services units, Global and Enterprise, into a new division, BT Business. The new division will have pro-forma revenues of £8.5bn and an EBITDA of £2bn. The current CEO of Global will lead BT Busines[...]

    read post

  • Tata Elxsi sees the Metaverse as the Evolution of AR in the Next Decade

    Jan 10, 2023, by Dominique Raviart

      We recently talked to Tata Elxsi, the engineering and R&D services vendor headquartered in Bangalore, India. We discussed where the adoption of AR/VR is currently among enterprises, how the metaverse differs from AR/VR, and which B2B use cases enterprises will prefer in the short t[...]

    read post
view all blog posts subscribe to blog alerts

latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

view all vendors

Latest on Twitter by @NHInsight:

Follow NelsonHall analysts to monitor ongoing developments in business process services

  

Latest tweets from our analysts:

    meet & follow all our analysts

    View and follow our analyst Twitter streams:

    32000+ articles covering 400+ BPS vendors:

    close