John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HR Services research globally. Amy covers Cloud HR Services, Benefits Administration, Learning Services, and Multi-process HR Services.

Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

David Mayer

Dave Mayer is a Senior Analyst responsible for NelsonHall's RPA & Cognitive Services research program, covering the areas of robotic process automation (RPA), artificial intelligence, cognitive business, and machine learning.

David McIntire

David is an IT Services Research Director and NelsonHall with shared responsibility for IT Services research globally.

Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

Gary Bragar

Gary is the HR Services Research Director at NelsonHall, where he has global responsibility for HR Services programs.

Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Janet Irwin

Janet is a Senior Analyst responsible for NelsonHall's Finance & Accounting (F&A), Procurement, and Supply Chain Services research.

John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

Nikki Edwards

Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HR Services research globally. Pete covers HR Services research in the areas of payroll services, HCM technology, and RPA and AI in HR outsourcing.

Suri Nair

Surendra (Suri) is a Principal Analyst responsible for NelsonHall's Healthcare & Insurance BPS research program, covering: Life & annuities BPS, Property & casualty BPS, and Healthcare payer and provider BPS.

Vicki Jenkins

Vicki is focused on NelsonHall's buy-side clients and Buyer Intelligence Group members. She is also responsible for onboarding and providing support to NelsonHall's vendor and buyside clients.

Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

Keith MacLean

Keith is a Client Director responsible for business development and managing relationships in NelsonHall's CX Services and RPA & Cognitive Services programs.

Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

Daniel Griffin

Dan is NelsonHall's marketing manager, responsible for developing and executing NelsonHall's marketing strategy and client engagement programs.