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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall and has global responsibility for multiple programs including the flagship Key Vendor Assessment subscription program and the NelsonHall Industry Insight database.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, working as part of the global HRO research team. In this key role, Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HRO service lines.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Capital Markets Banking BPO.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT Services research programs.

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Fiona Cox

Fiona is the Lead Analyst for NelsonHall's Insurance BPS research.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO programs.

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Ivan Kotzev

Ivan is a Customer Management Services (CMS) analyst with NelsonHall, sharing global responsibility for CMS research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's Key Vendor Assessments, working alongside Rachael Stormonth.

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Mike Smart

Mike is a Research Analyst at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki is responsible for HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Program (MSP), and Payroll Outsourcing.

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Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Pete is responsible for HRO research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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Vicki Jenkins

Vicki is a Senior Analyst working on NelsonHall's Customer Management Services (CMS) program, sharing global responsibility for CMS research and client support. Her special focus is on CMS by industry sector.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Matthaus Davies

Matthaus is a Sourcing Advisor, responsible for managing NelsonHall's buy-side relationships.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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