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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HRO research globally. Amy covers HRO research in the areas of Benefits Administration, Learning Services, and Multi-process HRO.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, where he has global responsibility for HRO programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Management Services (CMS) lead analyst, with global responsibility for CMS research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki covers HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Pete covers HRO research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Chris Black

Chris is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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featured reports:

  • Next Generation Managed Services Programs

    Jun 12, 2017 | Market Analysis by Nikki Edwards

    NelsonHall's market analysis of “Next Generation Managed Service Programs” consists of 91 pages, plus appendices. [...]

    Table of contents:

    • Next Generation Managed Service Programs
    • Changing Shape of Managed Service Programs
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Managed Service Programs
    • Challenges and Critical Success Factors
    • Appendix I: Examples of MSP Services
    • Appendix II: Vendors Researched
    • Appendix III: Abbreviations and Definitions
    view this reportdownload abstract

  • IoT Services

    May 03, 2017 | Market Analysis by Dominique Raviart

    NelsonHall's market analysis of the IoT services market consists of 59 pages. It provides an in-depth understanding of the dynamics at play in the IoT services market. [...]

    Table of contents:

    • IoT Services
    • Table of Contents
    • Changing Shape of the IoT Services Market
    • Customer Requirements: IoT Services
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Delivery Capabilities and Trends
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I – Definitions and Use Cases
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • Targeting CMS in Telecommunications

    Apr 28, 2017 | Market Analysis by Vicki Jenkins

    NelsonHall’s market analysis of customer management services in the telecommunications sector consists of 49 pages.  [...]

    Table of contents:

    • Changing Shape of CMS in Telecommunications
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings, Targeting, and Delivery
    • Challenges and Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Targeting Property and Casualty BPS

    Apr 24, 2017 | Market Analysis by Panos Filippidis

    NelsonHall's market analysis of Property and Casualty BPS consists of 43 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of the Property and Casualty BPS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Delivery in Property and Casualty BPS
    • Critical Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Digital Transformation Services

    Apr 20, 2017 | Market Analysis by David McIntire

    NelsonHall’s market analysis of digital transformation services consists of 69 pages (including detailed appendices). [...]

    Table of contents:

    • Digital Transformation Services
    • Changing Shape of Digital Transformation Services
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Market Shares by Service Line
    • Vendor Market Shares by Geography
    • Vendor Offerings & Capabilities
    • Digital Transformation and User Experience Consulting
    • Digital Solution Implementation
    • Challenges and Success Factors
    • Appendix I
    • Vendor Investment Priorities
    • Appendix II
    • Vendor Digital Studio/Lab Locations
    • Appendix III
    • Glossary and Definitions
    • Appendix IV
    • Vendors Researched
    view this reportdownload abstract

  • Managed Security Services

    Apr 07, 2017 | Market Analysis by Mike Smart

    NelsonHall’s market analysis of the managed security services market consists of 54 pages.  [...]

    Table of contents:

    • Managed Security Services
    • Changing Shape of the MSS Market
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix I - Glossary
    • Appendix II – Vendors Researched for Analysis
    view this reportdownload abstract

  • FinTech Services in Banking Market Assessment and Forecast

    Mar 29, 2017 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of FinTech Services in Banking consists of 89 pages. [...]

    Table of contents:

    • FinTech Services in Banking Market Assessment and Forecast
    • Changing Shape of FinTech Services in Banking
    • Buy-Side Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings and Targeting
    • Vendor Challenges and Success Factors
    • Appendix A – Service Definitions
    • Appendix B – Vendor Details
    • Appendix C – Key Regulations Impacting the adoption of FinTech services in Banking
    view this reportdownload abstract

  • Multi-Channel CMS - Delivering Digital Customer Experience

    Mar 28, 2017 | Market Analysis by Ivan Kotzev

    NelsonHall's market analysis of Multi-channel CMS - Delivering Digital Customer Experience consists of 70 pages. [...]

    Table of contents:

    • Introduction
    • Changing Shape of CMS Multi-Channel
    • Customer Requirements
    • Market Size and Growth
    • Vendor Offerings and Targeting
    • Delivery in CMS Multi-channel
    • Selection Criteria, Challenges, and Success Factors
    • Appendix I – Vendors Researched
    view this reportdownload abstract

  • Next Generation Learning BPS: Performance Objective Training

    Feb 23, 2017 | Market Analysis by Amy Gurchensky

    NelsonHall's market analysis of the learning BPS industry and learning BPS trends consists of 77 pages. [...]

    Table of contents:

    • Changing Shape of Learning BPS
    • Customer Requirements
    • Market Size and Growth
    • Vendor Market Shares
    • Vendor Offerings
    • Vendor Targeting
    • Delivery Capabilities
    • Vendor Challenges and Success Factors
    • Appendix I: Vendors Researched for Analysis
    view this reportdownload abstract

  • Next Generation Application Outsourcing

    Feb 16, 2017 | Market Analysis by David McIntire

    NelsonHall's market analysis of next generation application outsourcing services consists of 59 pages (plus detailed appendices). [...]

    Table of contents:

    • Next Generation Application Outsourcing
    • Changing Shape of Next Generation Application Outsourcing
    • Customer Requirements
    • Market Size and Forecast
    • Vendor Market Shares
    • Vendor Market Shares by Service Line
    • Vendor Market Shares by Geography
    • Vendor Offerings & Capabilities
    • Application Development
    • Application Maintenance
    • Challenges and Success Factors
    • Appendix I
    • Vendor Investment Priorities
    • Appendix II
    • Vendor Delivery Center Locations
    • Appendix III
    • Glossary and Definitions
    • Appendix IV
    • Vendors Researched
    view this reportdownload abstract

Featured posts on our blogs:

  • People First the Key Message from HR Tech World

    Jun 21, 2017, by Pete Tiliakos

      Last week, I attended the HR Tech World conference in San Francisco, where ~ 2,000+ HR practitioners, thought leaders, vendors, analysts, and VC representatives converged on the Fort Mason campus on San Francisco Bay to experience and discuss the latest disruption in the HR technology [...]

    read post

  • How Intelligent Technologies Are Being Applied in HR

    Jun 15, 2017, by Amy Gurchensky

      Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in re[...]

    read post

  • Ceridian Forces the Pace with Dayforce

    Jun 01, 2017, by Amy Gurchensky

      Over the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes[...]

    read post
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