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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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Aaron Triplett

Aaron is a Market Forecast & Data Analyst.

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Bilal Chaudhry

Bilal is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program.

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DeeAnna Warrington

DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.

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Dominique Raviart

Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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Elizabeth Rennie

Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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Jeanine Crane-Thompson

Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.

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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

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Kishore Gorti

Kishore is a Principal Analyst and a member of NelsonHall's IT Services research team along with Dominique Raviart, John Laherty, Eric Levine, and Mike Smart.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Darrin Grove

Darrin is VP Client Director, based in the U.S.

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Paul Connolly

Paul is Communications Director, responsible for marketing communications and sales enablement, overseeing NelsonHall's NEAT vendor evaluation projects, and editing and publishing the NelsonHall blog.

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Lara Virrey

Lara is an Editor/Publisher at NelsonHall.

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Surekha Grandhi

Surekha is NelsonHall's Customer Success Director.

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Vaibhav Wardhan

Vaibhav is a Principal Analyst with responsibility for NelsonHall's F&A & Supply Chain Transformation research program.

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Gouthami Kalakonda

Gouthami is a Database Reporting Analyst.

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Gaurav Parab

Gaurav is a Principal Research Analyst with global responsibility for research in the area of application development using next-gen and AI-based tools and approaches. He is a member of NelsonHall's IT Services practice.

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featured reports:

Featured posts on our blogs:

  • Global Payroll Update from ADP: What to Expect in 2024

    Feb 12, 2024, by Elizabeth Rennie

      ADP's annual global payroll customer event took place in London recently, bringing together 224 decision-makers from some of the world's largest companies, representing ~20m employees. The event featured a global economic update, ADP's strategic vision, and product developm[...]

  • Wealth & Asset Managers Shift Focus to Serve New Customers

    Jan 29, 2024, by Andy Efstathiou

      Financial institutions are rapidly starting or growing existing wealth and asset management businesses. In the U.S., wealth assets under third-party management have grown over the last five years by 16.8% CAGR to 2023 (Source: Statista). Wealth advisors are looking to continue to inves[...]

  • Supply Chain Trends, 2024: Removing Barriers to Visibility & Resilience

    Jan 24, 2024, by Vaibhav Wardhan

      2023 was a year full of challenges for supply chain leaders. Recovery from COVID-19, avoiding supply chain disruptions, mitigating geo-political risk and climate changes, and understanding the implications of ESG on the supply chain were some of the headwinds leaders had to navigate. A[...]

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Most recent posts on our blogs:

  • Global Payroll Update from ADP: What to Expect in 2024

    Feb 12, 2024, by Elizabeth Rennie

      ADP's annual global payroll customer event took place in London recently, bringing together 224 decision-makers from some of the world's largest companies, representing ~20m employees. The event featured a global economic update, ADP's strategic vision, and product developm[...]

  • Wealth & Asset Managers Shift Focus to Serve New Customers

    Jan 29, 2024, by Andy Efstathiou

      Financial institutions are rapidly starting or growing existing wealth and asset management businesses. In the U.S., wealth assets under third-party management have grown over the last five years by 16.8% CAGR to 2023 (Source: Statista). Wealth advisors are looking to continue to inves[...]

  • Supply Chain Trends, 2024: Removing Barriers to Visibility & Resilience

    Jan 24, 2024, by Vaibhav Wardhan

      2023 was a year full of challenges for supply chain leaders. Recovery from COVID-19, avoiding supply chain disruptions, mitigating geo-political risk and climate changes, and understanding the implications of ESG on the supply chain were some of the headwinds leaders had to navigate. A[...]

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