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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HRO research globally. Amy covers HRO research in the areas of Benefits Administration, Learning Services, and Multi-process HRO.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, with global responsibility for IT Services research programs.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, where he has global responsibility for HRO programs.

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Ivan Kotzev

Ivan is NelsonHall's Customer Management Services (CMS) lead analyst, with global responsibility for CMS research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's market-leading Vendor Intelligence Program, covering Key Vendor Assessments and Quarterly Updates.

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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall, and a member of the global IT Services research team.

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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Nikki covers HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), and Payroll Outsourcing.

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Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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Pete A. Tiliakos

Pete is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Pete covers HRO research in the areas of Cloud-based HR Services, HR Technology, and Payroll Outsourcing.

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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Simon Rodd

Simon is a Client Director responsible for business development and managing commercial relationships around the world.

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Chris Black

Chris is a Client Director responsible for business development and managing commercial relationships around the world.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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featured reports:

Featured posts on our blogs:

  • Atos’ Use of Machine Learning for the Prescriptive SOC

    Aug 01, 2017, by Mike Smart

      When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performin[...]

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by Amy Gurchensky

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

  • Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors Need to Improve

    Jul 28, 2017, by Gary Bragar

    NelsonHall recently published its 2017 Managed Services Programs (MSP) market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meetin[...]

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Most recent posts on our blogs:

  • Customer Experience in China: Teleperformance Welcomes the Digital Leap

    Aug 18, 2017, by Ivan Kotzev

      NelsonHall recently attended Teleperformance’s annual analyst event in Xi’an, China. The location was selected to highlight the strong growth of Teleperformance in China, and to showcase latest initiatives to extend its influence in this very distinctive customer experience[...]

  • Atos’ Use of Machine Learning for the Prescriptive SOC

    Aug 01, 2017, by Mike Smart

      When NelsonHall spoke to Atos earlier in the year about its managed security services, there was a clear push to move clients away from reactive security to a predictive and prescriptive security environment, so not only monitoring the end-to-end security of a client but also performin[...]

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by Amy Gurchensky

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologi[...]

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