Vendor Analysis
published on Jul 17, 2019
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Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in CX Services in Retail and CPG
Who is this Report for:
NelsonHall’s Customer Experience Services in Retail and CPG report on Tech Mahindra is a comprehensive assessment of Tech Mahindra offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Tech Mahindra began supporting the sector in 2002 and today offers CX services, assortment planning, merchandise planning, sales forecasts, KPI measurement, spend analysis, procure-to-pay, catalog, and pricing management.