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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Transcom - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Nov 02, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startups & Emerging Brands profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Transcom’s CX Services in Startups & Emerging Brands offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Transcom's specialized subsidiary Awesome OS looks to address startup and emerging brands' end-to-end needs for scaling and flexible delivery, offshoring for cost optimization, learning and training, cultural fit and talent match, and CX-adjacent services such as content services. Awesome OS' tailored approach includes an available talent bench with the required profiles and a simplified rate table.

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