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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

Getronics - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Jan 10, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Getronics' offerings and capabilities in Next Generation EUC Services.

Who is this Report for:

NelsonHall’s Next Generation EUC Services vendor assessment for Getronics is a comprehensive assessment of Getronics’ next generation EUC services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in EUC services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Getronics’ next generation EUC service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new  developments
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

 

Key Findings & Highlights:

Getronics has 4,500 employees and in 2016 it had revenues of ~€500m. It provides services including workplace management, managed cloud, UC&C, networks, and applications. It operates in 22 countries including the U.K., Germany, France, Belgium, Spain, the Netherlands, Malaysia, Singapore, India, and Thailand. 

Getronics provides next generation end-user computing services under its Digital Workspace offerings. It handles ~2m service desk contacts annually, with ~1.3k service desk agents across six global service desk locations, supporting 22 languages. 

Getronics is now focusing its run services on the end-user experience, and through next-generation proactive support. 
 

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