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John Laherty

John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

Cognizant - Next Generation End-User Computing Services

Vendor Analysis

by John Laherty

published on Jan 19, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in next generation EUC services.

Who is this Report for:

NelsonHall’s Next Generation EUC Services Vendor Assessment for Cognizant is a comprehensive assessment of Cognizant’s next generation EUC services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in EUC services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Cognizant’s next generation EUC service offerings, capabilities and market and financial strength, including: 

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new  developments
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Within Managed Workplace Services, Cognizant has a focus on using cloud, analytics, automation, and personalization (end-user focused) to deliver a digital workplace. It is focused on five key service lines: enterprise productivity services, workspace on cloud services, digital workplace security services, device management services, and persona and personalization. 

In 2016, Cognizant signed a strategic partnership with Microsoft to target Cognizant's clients for Windows 10 and Office 365 migration opportunities. 

Cognizant has ~15k FTEs across Managed Workplace Services; of these, ~12k FTEs are dedicated to global service desk delivery and run services, and ~3k FTEs are dedicated to build services. 

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