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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

BPO Expectation vs. Reality

Case Study

by John Willmott

published on Dec 06, 2002

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Report Overview:

Report Outline:

This is a presentation given by NelsonHall at a BPO Conference in December 2002 to illustrate what can be achieved "in reality" through use of Business Process Outsourcing".

This presentation is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

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