Case Study
published on Sep 05, 2005
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Report Overview:
Report Outline:
A case study of Siemens Business Services' retail banking BPO contract with National Savings & Investments (NS&I).
The case study covers:
- The challenges faced by NS&I
- The sourcing options considered
- Supplier selection criteria
- Making the transition and the introduction of offshore services
- The governance structure used and the impact on operational control.