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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

U.S. Sourcing Manager Perceptions of BPO

Case Study

by John Willmott

published on Oct 21, 2006

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Report Overview:

Report Outline:

Evaluates U.S. sourcing managers' attitudes towards BPO sourcing and identifies those factors required to increase the rate of BPO service adoption.

The report identifies:

  • Adoption rates for BPO and captive centers within U.S. sourcing evaluations
  • Reasons why BPO is adopted and why BPO is currently rejected as a sourcing option
  • How sourcing managers would allocate 100 offshore BPO personnel by country
  • Perceived strengths and weaknesses of individual offshore geographies.

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