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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

The Development of F&A Shared Services

Market Analysis

by John Willmott

published on Oct 11, 2010

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Report Overview:

Report Outline:

The purpose of this report is to investigate attitudes towards the use of internal finance & accounting shared services. In particular, the objectives of the report are to identify:

  • Key F&A shared services issues and initiatives, including issues in supporting the parent organization and fellow subsidiaries, and the level of cost savings sought
  • Satisfaction with F&A shared service centers, including satisfaction by service type, and areas for improvement
  • Planned extension to use of F&A shared service centers
  • Contractual mechanisms used, including identification of plans to commercialize internal shared service operations
  • Planned outsourcing or divestment of F&A shared services operations.

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