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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

BPO & Captive Service Delivery from South Africa

Market Analysis

by John Willmott

published on May 10, 2011

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Report Overview:

Report Outline:

Contains the slides from NelsonHall's "BPO & Captive Service Delivery from South Africa" webinar in May 2011.

The presentation includes:

An overview of the role of South African BPO & captive service delivery
A case study of outsourced contact centre operations
Case study of Shell's captive supporting its Continental European operations.

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