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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Global BPS Market Forecast: 2016 - 2020 Version 1.1

Market Forecast

by John Willmott

published on Jun 02, 2016

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Report Overview:

NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geographies, and 39 industry sectors.

Who is this Report for:

NelsonHall's "Global BPS Market Forecast: 2016-2020" report is a comprehensive market forecast report designed for:

  • Sourcing managers monitoring the business process services (BPS) industry, and identifying leading vendors for shortlists and RFPs
  • Executives seeking assistance in identifying levels of BPS vendor presence by service line and geography
  • Vendor marketing, sales and business managers looking to identify market sizes and growth rates and their market share relative to their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a forecast for the global business process services market overall and by geography and by service line. It covers the following:

  • The BPS market size for 2015 and the forecast for the BPS market through 2016 to 2020
  • The BPS market size and forecast for North America, specifically covering the U.S. and Canada, EMEA, specifically covering U.K., France, Germany, and Italy, Asia Pacific and Latin America
  • The BPS market size and forecast for front-office BPS covering customer management services, document management, and sales & marketing outsourcing
  • The BPS market size and forecast for industry-specific or middle-office BPS within banking, insurance, healthcare payor, government, pharmaceuticals, supply chain management, telecoms & media, energy & utilities industry-specific BPS, and KPO
  • The BPS market size and forecast for back-office BPS covering HR outsourcing, finance and accounting outsourcing, procurement outsourcing, legal process outsourcing, and corporate secretarial services
  • Identification of the leading vendors together with their revenues and market shares by geography and service line for each of the above.

Key Findings & Highlights:

NelsonHall’s “BPS Market Forecast: 2016-2020” consists of 307 pages.

This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography.

The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across 78 BPS service lines, 30 geographies, and 33 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.

This self-service tool is aimed at assisting executives in accessing the precise combinations of market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

In particular, the "NelsonHall Self-Service Market Forecasting tool" enables executives to tailor the scope of any market forecast or vendor market share download by selecting one or multiple service lines, geographies, and industry sectors and downloading market size, growth and vendor share information against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in manual production of customized reports on their behalf.

The tool now covers not just business process services but has subsequently been expanded to support 13 IT outsourcing service lines, also by geography and industry sector.

Table of contents:

Table of contents:

  • Introduction
  • A. Objectives
  • B. Scope and Definitions
  • 1. Front-Office BPS Services
  • 2. Industry-Specific BPS
  • 3. Back-Office BPS
  • 4. Platform BPS/BPaaS Definitions
  • 5. Geographic Coverage
  • C. Methodology
  • Structure of the Report
  • BPS Market Forecast by Geography
  • Global Overview
  • B. North America
  • C. United States
  • D. Canada
  • E. EMEA
  • F. United Kingdom & Ireland
  • G. Germany
  • H. France
  • I. Italy
  • J. Rest of Continental Europe
  • K. Africa and Middle East
  • L. Asia Pacific
  • M. Latin America
  • BPS Market Forecast by Service Type
  • A. BPS Market Overview
  • B. Front Office
  • Customer Management Services
  • Document Management
  • Sales and Marketing Outsourcing
  • C. Middle Office
  • Insurance BPS
  • Healthcare Providers BPS
  • D. Back Office
  • F&A Outsourcing
  • Procurement
  • Reconciliation
  • Global Overview
  • North America
  • U.S.
  • Canada
  • EMEA
  • U.K. & Ireland
  • France
  • Germany
  • Italy
  • Rest of Continental Europe
  • Africa & Middle East
  • Asia Pacific
  • Latin America

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