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John Willmott

John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

Impact of COVID-19 on Retail Banking Sector

Market Analysis

by John Willmott

published on Aug 10, 2020

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Report Overview:

NelsonHall’s analysis of the Impact of COVID-19 on Retail Banking Sector consists of 11-pages. The report focuses on the impact of COVID-19 on Retail Banking Sector globally.

Who is this Report for:

NelsonHall’s “Impact of COVID-19 on Retail Banking Sector” report is a survey of CFOs in retail banks to ascertain the impact of COVID-19 on their financials & operations designed for:

  • Vendor marketing, sales and business managers wishing to understand the impact of COVID-19 on retail banks’ financials and digital IT and operations transformation and BPS activity
  • Retail banks interested in understanding the impact of COVID-19 on their peers
  • Financial analysts and investors specializing in the services sector, looking to understand the impact of COVID-19 on IT and BPS services.

Scope of this Report:

The report analyzes the worldwide impact of COVID-19 on the retail banking sector and addresses the following questions:

  • What is the expected impact on retail bank sales, costs, and profitability in Q3 2020?
  • By what percentage will each functional budget be impacted over the next 12-months?
  • What impact will COVID-19 have on the level of business process services spend over the next 12-months?
  • What impact will COVID-19 have on operational transformation spend over the next 12-months?
  • What impact will COVID-19 have on IT services spend over the next 12-months?
  • What impact will COVID-19 have on sourcing and shoring strategies?

Key Findings & Highlights:

NelsonHall’s market analysis of the Impact of COVID-19 on Retail Banks consists of 11-pages. The report focuses on the impact of COVID-19 on retail banking revenues and costs in the next quarter and the expected impact on functional budgets, BPS spend, operational transformation spend, and IT services spend over the next 12-months.

This report is one of a series of detailed individual sector reports being published by NelsonHall.

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