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Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.

His current project is RPA & AI Technology Evaluation: Moving to Cognitive Automation.

Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.

As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.

Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.

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Contact Mike Smart

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Reports by Mike Smart:

  • IBM - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    IBM organizes its cybersecurity services portfolio around seven key competencies: security strategy, risk, and compliance; security intelligence and operations; X-Force Red offensive security; X-Force Incident Response and Intelligence Services (IRIS); Identity and Access Management (IAM); data and access security; and Infrastructure and endpoint s [...]
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  • TCS - Cyber Resiliency

    May 22, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes TCS’ offerings and capabilities in cyber resiliency. TCS has organized its Cyber Security Practice around: Cyber advisory services Cyber implementation services Cyber managed services Platform security as a service including SIEM and VM aaS; managed detection and response; cyber intell [...]
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  • Accenture - Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes Accenture’s offerings and capabilities in cyber resiliency. Accenture provides end-to-end services to build the clients resiliency, with its services spanning strategy and risk, cyber defense, digital identity, application security, and managed security. [...]
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  • Deloitte- Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    This NelsonHall vendor assessment analyzes Deloitte’s offerings and capabilities in cyber resiliency. Deloitte divides its cyber resiliency services into four domains: Cyber Strategy with services including roadmap and architecture design; risk management; and training, education and awareness Cyber Secure which provide traditional [...]
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  • DXC Technology - Cyber Resiliency

    May 21, 2019 | Vendor Analysis by Mike Smart

    DXC’s security services provide an end to end security offering from advisory to architecture, implementation, and management. DXC’s approach is to protect, detect, and secure clients operations throughout digital transformations.   [...]
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    Latest blog posts by Mike Smart:

    • Democratizing RPA through the Connected Entrepreneur Enterprise

      Jun 03, 2019, by Mike Smart

        Following on from the Blue Prism World Conference in London (see separate blog), NelsonHall recently attended the Blue Prism World conference in Orlando. Building on the significant theme around positioning the ‘Connected Entrepreneur Enterprise’, the vendor provided f[...]

    • Accenture’s Zoran Tackles Digital Identity Failings

      May 09, 2019, by Mike Smart

        NelsonHall recently visited Accenture at its Cyber Fusion Center in Washington D.C. to discuss innovations in its cyber resiliency offerings and the recent launch of its new digital identity tool, Zoran. Failings of existing role-based access (RBA) Typical identity and access ma[...]

    • Atos Strengthens Key Partnerships, Launches New AI Products

      Jul 13, 2018, by Mike Smart

        NelsonHall recently attended Atos’ Technology Day in Paris, where we heard updates on its digital technology initiatives, including key partnerships with Siemens and Google, and new AI product developments. Extending partnership with Siemens Atos gave an update on its [...]

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