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Nikki Edwards

Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

IBM - RPO 2020

Vendor Analysis

by Nikki Edwards

published on Jul 08, 2020

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Report Overview:

This NelsonHall assessment analyzes IBM TAO's offerings and capabilities in RPO

Who is this Report for:

NelsonHall’s RPO profile on IBM TAO is a comprehensive assessment of IBM TAO’s RPO offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RPO Services and identifying vendor suitability for RPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the RPO sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM TAO’s RPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes IBM TAO’s offerings and capabilities in RPO.

IBM TAO is part of the International Business Machines (IBM) Corporation. IBM’s RPO services (IBM TAO), part of IBM Talent & Transformation (IBM T&T), fall under Global Process Services, in its Global Business Services segment. IBM TAO was previously known as Kenexa (founded in 1987), which IBM acquired in 2012, for its expertise in Talent Acquisition (TA), RPO, and assessments.

IBM TAO offers RPO, contingent workforce, total talent, and talent development solutions as part of its broader talent offering, using its Consult to Operate methodology. It provides a range of consulting services, too.

IBM TAO is taking a different approach by interspersing additional technology experiences within their clients’ chosen core tech user experience. RPO solutions are built using the IBM Talent Platform, underpinned by the IBM Services Essentials platform for automation optimization.

IBM TAO leverages third-party technology with its clients, as needed.

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