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Sven Lohse

Sven is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program. He covers the following BPS sectors: P&C and life & annuities insurance; healthcare payer and provider; and benefits administration.

Sven supports both the buyers and sellers of healthcare & insurance BPS as they develop and execute their business strategies, operations, and go-to-market approaches. He is a recognized industry thought leader with 20 years' experience and a global perspective in roles as an industry analyst, management consultant, corporate strategist, and marketing strategist.

During his career as a management consultant and as a corporate strategist, Sven has addressed strategic and operational challenges in several industry sectors. His experience includes the healthcare payer, healthcare provider and property & casualty insurance verticals.

Since 2009 he has served clients as an industry analyst at the intersection of healthcare, management consulting, BPS and IT services. At Kennedy Consulting, Research and Advisory, he was Associate Director for Healthcare and Life Sciences. At IDC he created and led the Health Insights IT Services program. He has advised many of the world's largest and most distinguished healthcare organizations and their IT consulting/outsourcing service providers on planning, funding, and improving business strategies, operations, competitive positioning, and marketing.

Having joined NelsonHall in August 2018, Sven's first publications have analyzed the U.S. healthcare payer BPS market. His current project is Transforming Property & Casualty BPS with Touchless Processing. Later in 2019 he will publish further insightful research on the P&C and L&A insurance BPS markets.

Based in Columbus, Ohio, Sven has a BA in Interdisciplinary Humanities and an MBA, both from the University of Chicago. He speaks fluent German and conversational Czech, and his international work experience includes three years' work experience in Germany, Czech Republic, Russia, and the UK.

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Contact Sven Lohse

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Reports by Sven Lohse:

  • Capgemini - Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    NelsonHall estimates that this practice generated approximately $39m in revenue in 2018 from commercial clients. Healthcare payer BPS capabilities lie within Capgemini's Managed Services division. [...]
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  • Firstsource - Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    Firstsource has served commercial sector payers in the U.S. for approximately a decade and began its work in this segment with document processing and with claims processing. Firstsource counts as clients 5 of the top 10 health insurance carriers and many smaller payers. [...]
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  • Tech Mahindra-Healthcare Payer BPS

    Aug 21, 2019 | Vendor Analysis by Sven Lohse

    Tech Mahindra is a public, global IT services and BPS company headquartered in Pune, India. The company generated approximately $5.0bn in fiscal year 2018 (ending March 31, 2018). Tech Mahindra serves healthcare clients within its six vertical groups. Payers, providers and life sciences clients generate approximately 10% of revenue; payers generate [...]
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  • WNS - Healthcare Payer BPS

    Jun 07, 2019 | Vendor Analysis by Sven Lohse

    WNS Global Services is a public, global BPS company headquartered in Mumbai, India. The company generated $758m in fiscal year 2018 (ending March 31, 2018). WNS serves clients across a diverse set of industries. Within healthcare, WNS serves payers, providers, and life sciences clients. WNS’ payer BPS business was significantly expanded in [...]
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  • Hexaware - Healthcare Payer BPS

    May 30, 2019 | Vendor Analysis by Sven Lohse

    Hexaware is a public, global IT and BPS company headquartered in Mumbai, India. The company generated $678m in fiscal year 2018 (ending December 31). The insurance and healthcare business unit is the company’s fastest growing unit. The vertical group generated approximately 19% of total company revenue in the last fiscal year. Within that bus [...]
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