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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HR Services research globally. Amy covers Cloud HR Services, Benefits Administration, Learning Services, and Multi-process HR Services.

Amy has been part of NelsonHall's HR Services analyst team since 2010, providing the most comprehensive and insightful coverage of HR services markets in the world. In particular, she is widely known for her extensive knowledge and coverage of the HR benefits and learning markets. Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HR service lines.


Current project summary:

Amy is currently working on a major global Learning BPS project, evaluating the progression of performance-based training as well as the adoption of other current trends including adaptive learning, augmented reality, and the application of RPA and artificial intelligence to learning functions.


Summary of last project:

Amy's latest project, Next Generation Benefits Administration in North America: Benefits Optimization, focuses on the evolution of the participant experience in benefits administration. For the last few years, developments around the participant experience were centered on helping employees become more effective consumers, but this has recently shifted focus to helping employees utilize their benefits in the most optimal way.


External publications & industry involvement:

Amy is a regular contributor to industry publications such as HRO Today, Workforce, and Bloomberg. Her publication credits include writing an annual HR forecast for HRO Today that covers payroll, benefits administration, RPO, and learning services, an article she has authored since 2013.


More about Amy:

Prior to joining NelsonHall, Amy worked at Intel for nine years, with responsibilities for onboarding, training, and evaluating sales and marketing personnel. In addition, Amy has extensive experience conducting legal research and financial analysis, and writing procedural manuals.

Amy holds a bachelor's degree, magna cum laude, in Finance from Monmouth University in New Jersey, a MBA from Monmouth University, and a Juris Doctor from Thomas M. Cooley Law School in Michigan.

Currently residing in Florida, Amy enjoys traveling and long-distance running and has completed eight marathons.

Contact Amy L. Gurchensky

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Latest blog posts by Amy L. Gurchensky:

  • Zalaris: Transforming into a One-Stop-HR-Shop for European Organizations

    Apr 09, 2018, by Amy Gurchensky

      Over the last year, Zalaris has markedly stepped up its geographic and service expansion journey –  first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Z[...]

  • Alight Solutions: 2017 Progress Report & 2018 Vision

    Dec 14, 2017, by Amy Gurchensky

      It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is hea[...]

  • The Journey for HR Services in 2018: Part 2

    Dec 06, 2017, by Amy Gurchensky

      In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, [...]

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