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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, with shared responsibility for HRO research globally. Amy covers HRO research in the areas of Benefits Administration, Learning Services, and Multi-process HRO.

Amy is part of NelsonHall's HRO analyst team, which provides the most comprehensive and insightful coverage of HRO markets in the world, and is widely known for her extensive knowledge and coverage of HR benefits and learning markets in particular. Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HRO service lines.

Amy is currently working on a major global project on multi-process HRO, Next Generation MPHRO - The Changing Shape of MPHRO Contracts, and has recently completed major projects on Next Generation Learning BPS: Performance Objective Training and Targeting Benefits Administration Services.

Joining NelsonHall in 2010, Amy's work history includes nine years of sales, marketing and extensive research experience. Prior to joining NelsonHall, Amy was conducting legal research and financial analysis for an estate planning and administration firm.

Amy has published several articles for HRO Today, including "Changing Benefits Paradigm" (June 2014), "Looking Back, Looking Ahead" (February 2014), "Reforming Healthcare" (October 2013), "Multi-Process Comeback" (March 2013), "Staying Ahead of the Curve" (October 2012), "Your Health & Welfare Department" (October 2011), and "The Multi-Process Process" (March 2011).

Amy holds a bachelor's degree, magna cum laude, in Finance from Monmouth University in New Jersey, a MBA from Monmouth University, and a Juris Doctor from Thomas M. Cooley Law School in Michigan. Amy lives in New Jersey. When not working, Amy enjoys long-distance running and traveling.

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Latest blog posts by Amy L. Gurchensky:

  • State of the Multi-Process HR Services Market

    Jul 26, 2017, by Amy Gurchensky

      The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the trans[...]

  • Trending Now in HR Services

    Jun 30, 2017, by Amy Gurchensky

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The mo[...]

  • How Intelligent Technologies Are Being Applied in HR

    Jun 15, 2017, by Amy Gurchensky

      Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in re[...]