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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Infosys - Reference Data Management BPO

Vendor Analysis

by Andy Efstathiou

published on May 07, 2014

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Report Overview:

This NelsonHall assessment analyses Infosys' offerings and capabilities in capital markets BPO. Infosys is one of a number of reference data management BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Reference Data Management BPO Vendor Assessment for Infosys is a comprehensive assessment of Infosys's reference data management BPO (RDM BPO) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for RDM BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys' reference data management BPO offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:


Infosys started its reference data management BPO business in 2004. Initially, Infosys provided 14 FTE supporting a client across 3 markets to manage fixed income real time bidding (RTB) data.

Since 2004 Infosys has expanded its reference data services to include:

  • Instrument data services (investments - original service)
  • Client data services (customer data)
  • M & A services (consolidate data from acquired entities)
  • Ancillary data (market data, holiday calendars and settlement/execution rates).

Providing RDM BPO services to wealth managers commenced in 2008.

RDM BPO is a part of Infosys's financial services line of business, and works with clients in retail banking and capital markets.

Infosys' RDM BPO services are focused on securities reference data. The addition of wealth management clients in recent years is beginning to grow entity reference data as a proportion of overall business.

Target Markets

Infosys' primary targets for RDM BPO are:

  • Tier 1 investment banks and broker/dealers
  • Asset managers
  • Global custodians
  • Market data vendors.

Strategic Direction

Infosys' core focus for RDM BPO is operational improvement. It is focusing on four key operational initiatives to drive RDM BPO growth:

  • Enhance data quality
  • Manage scale of operations
  • Increase operational efficiency
  • Increase flexibility.

Table of contents:

Table of contents:

  • Background
  • Infosys BPO
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Pricing and Contracts
  • Changes to Operations
  • Centers of Excellence
  • Platforms and Intellectual Property
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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