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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Capita - Retail Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 05, 2016

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Report Overview:

This NelsonHall assessment analyzes Capita's offerings and capabilities in retail banking services. Capita is one of a number of retail banking services companies analyzed in NelsonHall’s comprehensive industry analysis programs.

Who is this Report for:

NelsonHall’s retail banking BPS vendor assessment for Capita is a comprehensive assessment of Capita’s retail banking BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for retail banking BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita’s retail banking BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Capita’s retail banking BPS is part of its Asset Services division. Capita’s retail banking BPS is focused on loan and mortgage services.

Capita entered the mortgage BPS services via acquisition, including:

  • Capmark Services Europe: Capmark’s European loan, asset management, and commercial mortgage-backed securities admin services unit, acquired in June 2009
  • Barclays Capital Mortgage Servicing securitized commercial loan unit: acquired in February 2011
  • Crown Mortgage Services: Crown was a mortgage servicer which had many specialty lenders as clients. Acquired in May 2014
  • Western Mortgage Services Limited: acquired in August 2015 as part of the contract with the Cooperative Bank
  • Vertex Mortgage Services: included a mortgage origination and administration platform; with U.K. and Canadian clients. Acquired in September 2015. 

Vertex has a corporate strategy of growth through acquisition. Capita is likely to continue to acquire mortgage processors to build further scale in the industry.

Capita’s retail banking BPS is focused on the U.K. market but provides global support for its global clients

Table of contents:

Table of contents:

  • Background
  • Capita BPS
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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