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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Genpact - Retail Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 05, 2016

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Report Overview:

This NelsonHall assessment analyzes Genpact's offerings and capabilities in retail banking services. Genpact is one of a number of retail banking services companies analyzed in NelsonHall’s comprehensive industry analysis programs.

Who is this Report for:

NelsonHall’s retail banking BPS vendor assessment for Genpact is a comprehensive assessment of Genpact’s retail banking BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for retail banking BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's retail banking BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This vendor profile focuses on retail banking BPS. Genpact began providing retail banking BPS services to a large retail bank in 2004, with an engagement to transform process delivery for its retail banking processes. Over time the engagement grew to include card processing and call center services.

Genpact began delivering mortgage and loan (M&L) BPS services in 2006 when it decided to enter the mortgage BPS business with the acquisition of Moneyline Lending Services (MLS), which provided private label mortgage processing services. MLS had 150 FTEs at the time.

Genpact has continued to add capabilities that complement its M&L BPS capabilities. A notable addition was the acquisition of Quantum Technology in 2011. Quantum was acquired from First American, a large title company; it was a mortgage origination software vendor which provided Genpact with a configurable BPS platform.

Genpact works with both client and proprietary platforms to deliver retail banking BPS services. Today, most of the pipeline for retail banking BPS comes from lenders looking to modernize their platform for compliance and sales efficiency purposes. 

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