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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Capgemini - RPA and AI in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Oct 17, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Capgemini's offerings and capabilities in RPA and AI in Banking BPS.

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for Capgemini is a comprehensive assessment of Capgemini’s RPA and AI offerings and capabilities for the banking industry designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Capgemini’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

Capgemini has long been active in providing consulting and IT services to  the BFSI industry. It strengthened its capability in the retail banking BPS business with the acquisition of IGATE in 2015. In mid-2014, Capgemini began to develop RPA services for all industries out of its business services unit. The financial services unit is responsible for RPA in banking, in order to develop it with domain-specific capabilities for the FS industry.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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