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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

EXL - RPA and AI in Banking BPS

Vendor Analysis

by Andy Efstathiou

published on Oct 28, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes EXL's offerings and capabilities in RPA and AI in Banking BPS.

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for EXL is a comprehensive assessment of EXL’s RPA and AI offerings and capabilities for the banking industry designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of EXL’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and newdevelopments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.


Key Findings & Highlights:

This NelsonHall assessment analyzes EXL’s offerings and capabilities in RPA and AI services for the banking industry. EXL is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  


EXL began in AI in mid-2006 with the acquisition of Inductis, a consulting  and analytics company, which had been engaged in artificial intelligence consulting since 2000. EXL’s RPA services started in 2010; unlike most other vendors of operations automation services, EXL’s RPA services started later than AI.  

To date, RPA and AI remain primarily separate services and projects. AI is delivered from the analytics products group and RPA from the advanced automation group. 

In AI, EXL considers machine learning, which is a primary focus of AI in most process automation engagements, to be a subset of artificial intelligence. EXL has chosen not to focus on machine learning engagements, but rather to focus on legacy Inductis’ competencies in analytics specifically:  

  • Sales optimization
  • Data visualization (e.g., portfolio analysis and performance attribution)
  • KYC/AML data analysis.  

In RPA, EXL has chosen to focus on data aggregation services such as  Dodd-Frank remediation, FATCA, and KYC.  


Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Platforms
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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