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Dominique Raviart

Dominique Raviart is the IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

Dominique has shared responsibility for IT Services research globally with David McIntire, John Larherty, and Mike Smart. Dominique covers IT Services research in the areas of Software Testing/QA, Big Data and Analytics Services, Salesforce services, and IoT Services. Dominique has been part of NelsonHall's IT Services analyst team since 2007, providing comprehensive and insightful coverage of IT services markets in the world. In particular, he is widely known for his extensive knowledge and coverage of software testing, having examined recently digital testing and DevOps/continuous testing. Dominique assists both buy-side and vendor organizations in assessing opportunities and supplier capability across IT service lines.

His current project is Digital Manufacturing Services: From Concept to Reality.

Dominique is a regular blog contributor around topics including software testing, IoT services, Salesforce services, and big data and analytics services. He also presents regularly on software testing/QA.

Dominique has worked in the IT Services industry since 1998. He started his career providing SAP training and change management services in the U.S. and in the U.K. He has worked for IDC and Ovum in Paris, Amsterdam and London.

Dominique holds a Master of International Business Studies/International MBA from University of South Carolina, U.S. He lives in Paris.

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Reports by Dominique Raviart:

  • IBM Bluewolf – Salesforce Services

    Oct 12, 2018 | Vendor Analysis by Dominique Raviart

    In 2016, IBM announced the acquisition of an SFDC service specialist headquartered in NYC, U.S. Bluewolf was founded 19 years ago, as the first services partner of SFDC. At the time of the acquisition, Bluewolf had ~500 SFDC specialists. The company had developed internationally from the U.S. to London, Paris, Prague, and Melbourne. Bluewolf was mo [...]
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  • BearingPoint – Salesforce Services

    Oct 09, 2018 | Vendor Analysis by Dominique Raviart

    This NelsonHall vendor assessment analyzes BearingPoint's offerings and capabilities in Saleforce Services. [...]
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  • DXC– Salesforce Services

    Oct 08, 2018 | Vendor Analysis by Dominique Raviart

    DXC has its Salesforce (SFDC) capabilities within its Enterprise and Cloud Apps service line.  The company has positioned its capabilities between, on one side, the large-scale vendors with a consulting background (e.g., Accenture, Deloitte, and PwC), and on the other side the India-headquartered firms. DXC intends to, therefore, combine c [...]
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  • TCS – Salesforce Services

    Oct 08, 2018 | Vendor Analysis by Dominique Raviart

    TCS' Salesforce practice is a horizontal service line that falls, from an organization standpoint, within Enterprise Application Services (EAS), which also includes practices around SAP, Oracle, and Microsoft applications. In the past years, TCS' Salesforce practice has had several priorities: Expanding its capabilities to advi [...]
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  • NTT DATA – Salesforce Services

    Oct 05, 2018 | Vendor Analysis by Dominique Raviart

    NTT DATA has put its Salesforce (SFDC) capabilities under the structure of geography-based SFDC practices and the coordination of a Global One CoE. NTT DATA's Global One CoE has several roles, including optimizing offerings and IPs created in one geo across NTT DATA countries, or funding training and certification, or the development of IP. [...]
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    Latest blog posts by Dominique Raviart:

    • Qualitest Deploys AI in its QA Assessment & Consulting Activities

      Jul 28, 2020, by Dominique Raviart

        QA pure-play Qualitest recently briefed NelsonHall on a new AI-based offering the company launched in 2019. The testing services industry began to deploy AI-based offerings about three years ago, starting with AI-based analytics use cases, looking at where and what to test better. S[...]

    • Testbirds: Capitalizing on COVID-19’s Impact on Crowdtesting

      Jun 08, 2020, by Dominique Raviart

        We recently talked to crowdtesting specialist firm Testbirds about how the firm has adapted to COVID-19 and the macroeconomic conditions. In the past two years, the crowdtesting industry has realigned its capabilities around agile testing, primarily providing services for mobile app[...]

    • Cognizant Acquires to Scale Up & Specialize Salesforce Services

      May 21, 2020, by Dominique Raviart

        We recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020. Cognizant Strengthens Specialized Billing Capabilities with Code Zero Code Zero is a U.S. Salesforce CPQ and billing specialis[...]

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