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Dominique Raviart

Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

Dominique has shared responsibility for IT Services research globally with David McIntire, John Larherty, and Mike Smart. Dominique covers IT Services research in software testing/QA, Salesforce services, and digital manufacturing. He has been part of NelsonHall's IT Services analyst team since 2007, providing comprehensive and insightful coverage of global IT services markets. He is widely known for his extensive knowledge and coverage of software testing, and has recently examined digital testing and DevOps/continuous testing. Dominique assists both buy-side and vendor organizations in assessing opportunities and supplier capability across IT service lines.

His current project is Digital Manufacturing Services: From Concept to Reality.

Dominique is a regular blog contributor around topics including software testing/QA, digital manufacturing, and Salesforce services.

Dominique has worked in the IT Services industry since 1998. He started his career providing SAP training and change management services in the U.S. and the U.K. He has worked for IDC and Ovum in Paris, Amsterdam, and London.

Dominique holds a Master of International Business Studies/International MBA from the University of South Carolina, U.S. He lives in Paris.

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Contact Dominique Raviart

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Reports by Dominique Raviart:

  • Accenture – Salesforce Services

    Oct 26, 2018 | Vendor Analysis by Dominique Raviart

    In 2015, Accenture acquired Cloud Sherpas, a U.S.-based IT service vendor with a background in Google Apps (now called G suite) that has expanded to Salesforce (SFDC) services, Microsoft Office, and ServiceNow services. At the time of the acquisition, Cloud Sherpas had 1.1k personnel, including 500 SFDC consultants. The acquisition of Cloud Sherpas [...]
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  • Tech Mahindra – Salesforce Services

    Oct 26, 2018 | Vendor Analysis by Dominique Raviart

    Tech Mahindra launched its Salesforce (SFDC) practice in 2006. The practice initially addressed the technical side of Salesforce projects, with ~50 consultants. Over time Tech Mahindra's Salesforce practice (SP) changed its positioning and has since addressed both the business and technology sides of projects. To achieve this dual positionin [...]
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  • Wipro – Salesforce Services

    Oct 26, 2018 | Vendor Analysis by Dominique Raviart

    Wipro acquired Appirio in November 2016, for $500m. U.S.-based Appirio is a consulting and systems integration firm that has historically focused on Salesforce (SFDC) applications, Workday applications, and more recently around Google's technology. At the time of the acquisition, Appirio had ~1,250 employees and was headquartered in Indianapoli [...]
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  • Cognizant – Salesforce Services

    Oct 12, 2018 | Vendor Analysis by Dominique Raviart

    Cognizant highlights the comprehensiveness of its relationship with Salesforce. Cognizant is: A systems integration partner A support partner. Cognizant highlights it is a Premier Success partner, providing support services on behalf of Salesforce A significant client of Salesforce with 6.5K personnel using Sales Cloud internally An ISV [...]
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  • IBM Bluewolf – Salesforce Services

    Oct 12, 2018 | Vendor Analysis by Dominique Raviart

    In 2016, IBM announced the acquisition of an SFDC service specialist headquartered in NYC, U.S. Bluewolf was founded 19 years ago, as the first services partner of SFDC. At the time of the acquisition, Bluewolf had ~500 SFDC specialists. The company had developed internationally from the U.S. to London, Paris, Prague, and Melbourne. Bluewolf was mo [...]
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    Latest blog posts by Dominique Raviart:

    • Navigating AI-Based Quality Assurance Automation with Infosys

      Jun 10, 2021, by Dominique Raviart

        We recently talked to Infosys Validation Solutions (IVS), Infosys’ quality assurance unit, and discussed its continued investment in AI to automate testing and validate chatbots and AI models. AI-Based Analytics from Test Case and Defect Data The primary AI use cases in QA [...]

    • IBM GBS Expands Salesforce Capabilities in Europe with Waeg

      May 20, 2021, by Dominique Raviart

        IBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, follo[...]

    • Whishworks Expands from MuleSoft Heritage to Whole Salesforce Service Ecosystem for Coforge

      May 05, 2021, by Dominique Raviart

        Coforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services c[...]

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