Vicki is a Senior Analyst working on NelsonHall's Customer Management Services (CMS) program, sharing global responsibility for CMS research and client support. Her special focus is on CMS by industry sector.
Vicki has worked extensively on sector-specific global CMS projects, including in:
- Retail Banking
Vicki shares global responsibility for NelsonHall's CMS research with Ivan Kotzev, who specializes in CMS transformation and delivery. NelsonHall is the only analyst firm to cover CMS markets in detail from both horizontal and vertical market perspectives.
Vicki joined NelsonHall in 2012. Previously, she held industry analyst relations and public relations roles at Convergys. She tracked the contact center and contact center technology industries closely and worked with key industry analysts in those areas. Before joining Convergys, Vicki served in public relations and marketing roles in the healthcare and education sectors. In total, she has more than 15 years' experience in communications.
Vicki has an M.S. in Organizational Leadership from College of Mount St. Joseph, Cincinnati, OH, and a B.A. in Journalism & Public Relations from Northern Kentucky University.
Vicki lives in Cincinnati. In her spare time, she enjoys volunteering for non-profit organizations.
Contact Vicki Jenkins
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Reports by Vicki Jenkins:
Latest tweets by Vicki Jenkins:Follow @Vicki Jenkins
Latest tweets from our analysts:
- @VickiJ_NH Mar 03, 2017
- What an interesting article about how automation can change the values of certain educational degrees in the future. https://t.co/KteC5mj7Q0
Latest blog posts by Vicki Jenkins:
Oct 25, 2016, by Vicki Jenkins
Sep 29, 2016, by Vicki Jenkins
Aug 22, 2016, by Vicki Jenkins
Commented Tracking service articles:
Mar 01, 2017 | Financial Results by Vicki Jenkins
Nov 13, 2016 | Financial Results by Vicki Jenkins
Nov 09, 2016 | Financial Results by Vicki Jenkins
Nov 09, 2016 | Mergers and Acquisitions by Vicki Jenkins
Nov 08, 2016 | Financial Results by Vicki Jenkins