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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

In her role, Vicki is responsible for helping buy-side organizations get the most from NelsonHall's research and advisory services and from NelsonHall's Buyer Intelligence Group (BIG) in support of their BPS and ITS sourcing initiatives.

Vicki oversees the BIG online community and liaises with members, who benefit from regular webinars, special interest sub-groups, and peer-to-peer discussions on vital industry topics and sourcing best practice. Members also have access to NelsonHall's NEAT tool, which provides comparative vendor evaluations across a wide range of BPS and ITS markets.

In her previous role with NelsonHall, Vicki was a senior Customer Management Services (CMS) analyst, specialising in the application of CMS within industry verticals including Healthcare, Hi-Tech, Retail, Retail Banking, and Telecoms.

Vicki joined NelsonHall in 2012. Previously, she held industry analyst relations and public relations roles at Convergys. She tracked the contact center and contact center technology industries closely and worked with key industry analysts in those areas. Before joining Convergys, Vicki served in public relations and marketing roles in the healthcare and education sectors. In total, she has more than 15 years' experience in communications.

Vicki has an M.S. in Organizational Leadership from College of Mount St. Joseph, Cincinnati, OH, and a B.A. in Journalism & Public Relations from Northern Kentucky University.

Vicki lives in Cincinnati. In her spare time, she enjoys volunteering for non-profit organizations.

Contact Vicki Jenkins

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Latest blog posts by Vicki Jenkins:

  • My BIG Opportunity to Help Sourcing Buyers

    Jun 27, 2017, by Vicki Jenkins

      I am excited to be embarking on a new role at NelsonHall, having enjoyed serving as a Customer Management Services industry analyst for almost five years. As the new advisor for NelsonHall’s Buyer Intelligence Group (BIG), I get the opportunity to work more closely with our buy-s[...]

  • CSS Corp Chennai: Focused on Premium Technical Support & Agent Advancement

    Oct 25, 2016, by Vicki Jenkins

      NelsonHall recently visited CSS Corp’s contact center in Chennai, India to learn more about its operations and its current focus on developing its premium technical support services. The center opened in July 2010, supports 28 clients (primarily in the high tech and telecoms sect[...]

  • Industry Analyst Days: A View from Both Sides of the Fence

    Sep 29, 2016, by Vicki Jenkins

      This is the sixth in a series of blogs for AR professionals containing tips and pointers on how to optimize the relationship between AR and industry analysts (based on my experience working on both sides of the fence). Here I take a brief look at hosting industry analyst days, which is[...]

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