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Vicki Jenkins

Vicki is a senior analyst focused on NelsonHall's buy-side clients and Buyer Intelligence Group members.

In her role, Vicki is responsible for helping buy-side organizations get the most from NelsonHall's research and advisory services and from NelsonHall's Buyer Intelligence Group (BIG) in support of their BPS and ITS sourcing initiatives.

Vicki oversees the BIG online community and liaises with members, who benefit from regular webinars, special interest sub-groups, and peer-to-peer discussions on vital industry topics and sourcing best practice. Members also have access to NelsonHall's NEAT tool, which provides comparative vendor evaluations across a wide range of BPS and ITS markets.

In her previous role with NelsonHall, Vicki was a senior Customer Management Services (CMS) analyst, specialising in the application of CMS within industry verticals including Healthcare, Hi-Tech, Retail, Retail Banking, and Telecoms.

Vicki joined NelsonHall in 2012. Previously, she held industry analyst relations and public relations roles at Convergys. She tracked the contact center and contact center technology industries closely and worked with key industry analysts in those areas. Before joining Convergys, Vicki served in public relations and marketing roles in the healthcare and education sectors. In total, she has more than 15 years' experience in communications.

Vicki has an M.S. in Organizational Leadership from College of Mount St. Joseph, Cincinnati, OH, and a B.A. in Journalism & Public Relations from Northern Kentucky University.

Vicki lives in Cincinnati. In her spare time, she enjoys volunteering for non-profit organizations.

Contact Vicki Jenkins

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Reports by Vicki Jenkins:

Latest tweets by Vicki Jenkins:


Latest tweets from our analysts:

  • @VickiJ_NH May 17, 2017
    Thanks for the great event HGS! #HGS2017SUMMIT @NHInsight!
  • @VickiJ_NH May 17, 2017
    Yashwinee GK, CIO, for HGS shared an interesting example of predictive analytics, moving insights to actions. #HGS2017Summit. @NHInsight
  • @VickiJ_NH May 17, 2017
    RT @IvanK_NH: ‘Every #CX interaction is a candidate for data mining’, #HGS CIO Yashwinee GK #HGS2017SUMMIT @teamhgs
  • @VickiJ_NH May 16, 2017
    HGS continues to have a unique & large portfolio of healthcare clients. Colibrium contributed to this portfolio. #HGS2017Summit @NHInsight
  • @VickiJ_NH May 16, 2017
    RT @IvanK_NH: RPA & #chatbot benefits: 1. Add value to the human interaction 2. Improve employee sat 3. Avoid mistakes 4. Extend op hours #…
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Latest blog posts by Vicki Jenkins: