At a recent analyst and advisor event held by Luxoft at its Kiev, Ukraine delivery center, the agenda went beyond the standard set of executive briefings and client case studies. It also included meetings with Ukrainian economic development organizations and a Member of Parliament. From these interactions, it was clear that Ukraine sees IT delivery as a key opportunity for growth, an[...]

  Unisys recently held an analyst and advisor day in New York, entitled UnisysNOW. However, with a relatively new leadership team in place and a broad corporate transformation underway, the focus of the event was not so much on the current shape of Unisys’ business but on the company’s aspirations and plans for achieving them, encapsulated in a new tagline: Securing Your To[...]

NelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria. Below is a small selection of the results comparing current client satisfa[...]

As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we would shar[...]

This is the third in a series of blogs looking at how business process outsourcing vendors are applying RPA in the insurance sector. HCL provides closed book life insurance outsourcing services, and is currently engaged in RPA initiatives with three insurance clients. In order to capture customer data in a smarter, more concise way, HCL is using ‘enhancers’ at the front end, prov[...]

This is the fourth in a series of blogs on vendors’ RPA initiatives in the insurance sector. We now turn our attention to Dell Services, which has adopted an automation focus across its life and healthcare insurance BPS processes. Focusing on healthcare payer & provider and life insurance process automation In 2016, life insurance accounts for around 30% of Dell Services’[...]

  As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]

Dell Services is a strategic acquisition, though an expensive one Yesterday, NTT DATA Inc. closed its acquisition of Dell Services, seven months after its initial announcement. The acquired entity, now called NTT DATA Services on an interim basis, has some obvious benefits. For example, it: More than doubles NTT DATA Inc.’s revenues from $1.7bn to over $4bn Significantly s[...]

  As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]

  Seven Step RPO recently held its first analyst event, which featured a select group of analysts and recruitment SMEs, two clients, and six members of the Seven Step leadership team. This made for an engaging dialogue around Seven Step RPO’s services, strategy, and best practices, with both clients (CVS Health and engineered product firm TriMas), contributing to the discussions [...]

  NelsonHall recently visited CSS Corp’s contact center in Chennai, India to learn more about its operations and its current focus on developing its premium technical support services. The center opened in July 2010, supports 28 clients (primarily in the high tech and telecoms sectors), and has ~2,200 employees providing customer care, technical support, premium technical support[...]

  Last week, NelsonHall attended the latest BPM Summit in Cape Town organized by BPeSA (Business Process enabling South Africa), the official trade body for the outsourcing and contact center industry in the Western Cape. The event provides an opportunity for potential investors, analysts, providers, and government officials to interact. Here I take a look at the appeal of South Africa[...]

  Cigniti, and its subsidiary Gallop, recently launched Migrate 2 Selenium (M2S), a migration tool that reengineers automated test cases (test scripts) from software testing COTS such as HPE UFT, to open source software such as Selenium. The non-digital world uses commercial testing products Migrate 2 Selenium is not just another accelerator. We think the intention behind M2S, in[...]

  NIIT Technologies is undergoing significant change with its software and software product testing services, reflecting the impact of agile projects for building digital applications. We recently spoke with the head of their CoE for Agile and DevOps to find out more. NIIT Tech Embedding Testing Work in Agile Development Activities The iterative nature of agile requires test[...]

  One of the top HR initiatives for organizations has been to replace legacy on-premise systems with cloud-based technology. In fact, as of Q4 2015, ~44% of organizations have moved core HR to the cloud according to PWC’s annual HR Technology Survey. This trend will not only continue, but will naturally expand to other HR functions, including payroll, followed by time and at[...]

At a recent analyst and advisor event held at its Kiev, Ukraine delivery center, Luxoft showcased its offerings and experiences to demonstrate how it intends to achieve its stated goal of 20% CAGR revenue growth, taking it from $651m in the current fiscal to $1bn by the end of its FY18 (March 31, 2018). And though the word diversification wasn’t mentioned, it was evident that this is very mu[...]

  In recent years, the software development life cycle has become increasingly automated as IT service vendors seek to drive greater efficiencies in software development and maintenance, and increase their ability to scale. This is true for testing as well as for wider software development support. Initially, as elsewhere, the increasing automation of testing was based on the develo[...]

We recently talked to Diederik Vos and René Gawron, respectively CEO and CFO of SQS, to reflect on SQS’ financial H1 2016 performance and on strategic initiatives. Service Mix Transformation Impacts Revenue Growth in H1 2016 On the surface, the performance of SQS in H1 2016 was mixed: revenues were up 10.9% y/y but flat at constant currency/perimeter (CC/CP); and an adjusted PBT[...]

  NelsonHall’s recently published Payroll Outsourcing market analysis reveals that the Asia Pacific market is forecast to grow at 11% CAAGR to reach $1.2bn by 2020, which is approx. twice the rate of the overall market. Along with Latin America, APAC is the region seeing the highest growth, with increasing demand for outsourcing solutions in relatively immature markets. Growth is[...]

This week saw the news that Cognizant will be acquiring Norwegian oil and gas services group Akastor’s IT and BPO captive Frontica Business Solutions for NOK1,025m (~$128m). Frontica’s staffing business Frontica Advantage is not a part of the transaction. In 2015, Frontica generated revenues of NOK 4,919m (~$610m), down 14.5% y/y. 2016 has seen further market softening and Q2 2016 r[...]