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  • Deutsche Telekom Continues to Realign the Scope of T-Systems

    Aug 15, 2019, by Dominique Raviart

      Deutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded into Telekom Germany’s B2B Communications division that currently services small businesses and m[...]

  • Highlights of Next Generation End-User Computing Services, 2018 (vlog)

    Jan 24, 2018, by John Laherty

      John Laherty, Senior Analyst with NelsonHall’s IT Services practice, talks about his recently completed global research project on ‘Next Generation End-User Computing Services’, which covers latest developments in build and run workplace services. Here he touches on EUCS market size and growth, key drivers, and major trends – including the shift towards person[...]

  • Office Depot Seeks to Reinvent Itself with Acquisition of CompuCom

    Oct 06, 2017, by Dominique Raviart

      In a surprise transaction, Office Depot announced the acquisition of U.S.-based CompuCom, an end-user computer specialist. The price is significant: ~$1bn, including $750m in cash and 45m shares of Office Depot, with the seller, PE Thomas H. Lee Partners, owning 8% of the share of Office Depot. Despite revenues of $10.6bn, Office Depot has a market cap of just ~$2bn. With the acqu[...]

  • HPE Unveils Pointnext Brand to Refocus its IT Services Capabilities

    Apr 18, 2017, by Dominique Raviart

    We recently talked to HPE Technology Services (TS) about its recent Pointnext branding campaign. Despite the divestment of its Enterprise Services unit, HPE has retained very significant IT services capabilities, provided through Pointnext. Technology Services is a sizable unit with FY16 revenues of ~$7.9bn (for the period ending 31 October 2016), and has a headcount of 25k across 80 countries[...]

  • Rio 2016: How Atos is Helping the IOC Redeploy its Budget from Run to Digital

    Jul 08, 2016, by Dominique Raviart

    Four years ago, at the time of the London 2012 Olympics and Paralympic Games, NelsonHall reported on the work Atos does for the International Olympic Committee (IOC) though its Major Events unit. See our previous commentary here. This week we visited its center in Barcelona to get an update on the work it is doing for the Rio Games starting next month, The Olympic Games remain a fantastic o[...]

  • The New CSC Targeting Topline Growth Within 3 Years: Is Organic Growth Possible?

    Nov 17, 2015, by Dominique Raviart

    CSC has just laid out the financial targets of the standalone business which will retain the CSC moniker when the U.S federal company, CRSA, breaks off.  As well as CSC’s global commercial business, it includes non-U.S. public sector businesses (~$700m revenues in FY15). In its FY15 (ending March 31, 2015) this part of CSC achieved revenues of $8.1bn, and an adjusted operating margin[...]

  • Unisys Revamps End-User Computing Offering With Enhanced End-User Experience

    Oct 10, 2014, by Dominique Raviart

    As part of its Analyst Day, Unisys provided NelsonHall an update on its end-user computing services activities. The company is aiming to enhance its end-user experience, de-emphasizing its traditional service desk approach and aiming to add alternative channels for connecting end-users and support personnel. As part of this initiative, the company is spreading the usage of its Tech Caf&eacut[...]

  • Wipro ServiceNXT: Early Successes in Helping Win Large IT Outsourcing Deals

    Aug 21, 2014, by Dominique Raviart

    Wipro has updated NelsonHall on its ServiceNXT initiative. ServiceNXT aims to increase productivity in both IT infrastructure management and application management contracts. ServiceNXT is based on: Usage of Wipro IP and recommended COTS tools across the client’s operation for various tasks including ITSM, change management, demand management, problem management Analytics, based on d[...]

  • T-Systems Elaborates on Dynamic Workplace Offering

    Aug 19, 2014, by Dominique Raviart

    T-Systems recently updated NelsonHall on its virtual desktop service offering, Dynamic Workplace, its new brand name for Future Workplace, a virtual desktop offering introduced in 2013. T-Systems Dynamic Workplace was introduced to address client needs for virtual desktop and mobility overall, based on a centralized approach to applications and data. T-Systems with this offering has taken sever[...]

  • IT Outsourcing: Flat Growth is the New Growth

    Jul 08, 2014, by Dominique Raviart

    In the world of IT services, professional services, e.g. consulting, systems integration and application development, are a cyclical business. Spending growth – or decline – depends very much on GDP growth, corporate moral and investment intentions. Professional services growth has varied since on a quarterly basis, since 2008, between -8% to +9%, on a worldwide basis. IT outsourcin[...]

  • Computacenter Looks to Double Profitability, Grow IT Services Business

    Mar 24, 2014, by Dominique Raviart

    NelsonHall recently attended Computacenter's second ever analyst and advisor day.  The company highlighted recent achievements, its connection with hardware and software reselling and its immediate strategic priorities. CEO Mike Norris referred back to 2002 and the acquisition of Compaq by HP, which led to it losing a major source of revenues and[...]

  • Hartlepool Council Goes for a Safe Bet with ICT Partnership Award to Northgate PS

    Feb 10, 2014, by NelsonHall Analyst

    The new deal between Hartlepool Council and Northgate Public Services (PS) shows how old-style local authority partnership contracts can evolve. This, is a low risk deal for Hartlepool Council, unlike other local authority partnerships of yester-year that failed to deliver.  For a start, Northgate has provided the Council’s IT services since 2001 and it has already established a presenc[...]

  • Amazon Launches Packaged Virtual Desktop Offering Amazon WorkSpaces

    Dec 06, 2013, by Dominique Raviart

    Amazon Web Services has launched Amazon WorkSpaces, a public cloud-hosted standard virtual desktop offering. The offering mirrors the IaaS Amazon EC2 offerings of Amazon Web Services, with shared IT infrastructures, multi-tenancy, fast provisioning and opex models. Amazon Workspaces features include: A choice of different CPUs, memory, storage Storage is attached to each virtu[...]

  • The Changing Face of Virtual Desktop Services and BYOD

    Aug 30, 2013, by Dominique Raviart

    NelsonHall is currently conducting a report on virtual desktop services and BYOD. The market is shifting from virtual desktop services to services that support choose your own device scenarios. Enterprise mobility, however, remains strictly confined to smart phones and to some extent to tablets. Traditionally, there were two main end user outsourcing offerings in the market:[...]

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