NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

We have reported several times on the service offering of the Performance Engineering unit within Tech Mahindra’s Testing Services business. Tech Mahindra Performance Engineering (TMPE) recently briefed NelsonHall about its work in positioning performance engineering within DevOps through its CONPASS platform. Automating Performance Testing in the Context of DevOps One big element [...]

NelsonHall has reported previously on how Tech Mahindra is developing its performance engineering capabilities through its Tech Mahindra Performance Engineering (TMPE) practice. TMPE has transitioned its services portfolio from performance testing initially to performance engineering, shift-left, and production (see here), helping client organizations to take performance into account at the so[...]

In an earlier blog, we described how Tech Mahindra had expanded its performance engineering testing to embrace the Internet of Things (IoT), and here we take a look at how the company is handling another area of non-functional testing: software security testing. Tech Mahindra provides security services through its Cyber Security practice, a horizontal line of business. The practice has a headco[...]

  Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020. IoT is being applied in commercial buildings and homes, and in urban infrastructures s[...]

NelsonHall recently had a discussion with the head of the Integrated Engineering Services (IES) unit of Tech Mahindra regarding its 2016 acquisition of Pininfarina (along with parent company Mahindra & Mahindra). Turin-based Pininfarina is an icon in the world of automotive design, having serviced the likes of Ferrari for 80 years. It is a company of relatively limited size (€87m in 2015 [...]

When you imagine how manufacturing companies might be making use of the Internet of Things (IoT), chances are the first image that comes to mind is of factory robots. These and SCADA systems have been providing remote monitoring and management systems for many years, well before the term IoT was coined. And, as you’d expect, manufacturers are integrating IoT-based solutions into their M2M sy[...]

It is three years since Tech Mahindra finalized its merger with Satyam, a challenging journey of 18 months, to diversify its client base from BT (29% of revenues in Q3 FY 2013), the telecom services overall and from Europe (its then largest vertical by far, representing 46% of revenues). At the Tech Mahindra indicated several ambitious targets for CY 2015: Reaching $5bn in annual revenues by[...]

Tech Mahindra Testing Services recently briefed NelsonHall on several of its IP investments, specifically around DevOps, its Integrated Automation Framework (iAF), and its connectors for scriptless automation software products. Software testing remains a labor-intensive activity, and the main testing automation software products continue to be mostly used in test execution. IT services vendor I[...]

By Amy Gurchensky, Liz Rennie and Gary Bragar With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]

By Amy Gurchensky, Liz Rennie, Gary Bragar 2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth. MPHRO driven by continued shift to cloud-based platforms The Multi-Process HRO (MPHRO) market will grow with a mi[...]

Tech Mahindra has agreed to acquire SOFGEN to enhance its core banking systems integration (build, run, operate) capabilities. The acquisition is expected to close by the end of March. Swiss-headquartered SOFGEN is a specialist in Avaloq and Temenos platforms and also has capabilities in TCS BaNCS and Misys. SOFGEN has 450 employees, including >70[...]

NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Application Outsourcing (AO) services. This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through Nel[...]

Tech Mahindra recently updated NelsonHall on its performance engineering (TMPE) capabilities.  The comments below complement an article on TMPE we wrote in January (see here). TMPE, part of Tech Mahindra’s Testing Services practice, is in high growth mode, having increased its headcount from 450 in early 2014 to 800 currently. Much of this growth has been driven by cross-sell[...]

Tech Mahindra Testing Services (TMTS) has updated NelsonHall on its DevOps capabilities. TMTS continues to work with CA Technologies around this offering, largely around service virtualization (SV), application release management (ARA) and together with other ISVs/open source software around agile testing/continuous integration (CI). (For more information on the offering, please refer to the pr[...]

Tech Mahindra has launched Virtualized Mainframe Testing (vMT), a new service that offers clients savings on their mainframe application development and testing costs, especially for applications that are on a maintenance and enhancement/release mode. vMT mostly focuses on reducing consumption of MIPS. In the context of mainframes, reducing MIPs usage is a key lever for lowering costs, as IBM m[...]

Per NelsonHall’s learning BPO market analysis and concurrent client interviews conducted as part of the NelsonHall Evaluation and Assessment Tool (NEAT), both providers and buyers (current and prospective), will be pleased to know that learning BPO is largely meeting and exceeding client expected benefits in six out of seven criteria sought by clients. Based on interviews with LBPO client[...]

NelsonHall’s annual HRO Market Forecast, 2014-2018, provides a forecast for the global HR BPO market by service line and geography. It includes:  The HR BPO market size for 2013 and the forecast through 2014 to 2018 The HR BPO market size and forecast for North America, specifically covering the U.S. and Canada; EMEA including U.K., France, Germany, Italy, Nordics &[...]

Tech Mahindra Testing Services (TMTS) recently provided insights on the work it is doing to expand automation outside of test execution to newer areas. Part of the company’s rationale in increasing the level of automation is based on statistics showing testing teams suffer testing cycle delays regularly, representing 31% to 69% of their testing time. Testing delay result from a variety of[...]

Per NelsonHall’s blog of December 12, 2013 was a healthy year for HRO, with overall contract activity up ~37%. We now take a look at what we can expect in 2014 by HRO service line. MPHRO We predict the Global MPHRO market will grow at mid-single digits CAAGR through 2017 The Shared Service Transformation segment will continue to grow mainly as a result of contract expansions and ren[...]