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posted on Jan 22, 2014 by Gary Bragar
NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Learning BPO.
The Learning business process outsourcing BPO tool is available to NelsonHall clients at http://research.nelson-hall.com/sourcing-expertise/hr-outsourcing/ and is also available for a limited period free-of-charge to strategic sourcing managers.
The tool covers a number of learning business situations including organizations seeking talent development, learning process transformation, cost reduction and multi-country learning.
Suppliers of Learning business process outsourcing covered by this NelsonHall Vendor Evaluation and Assessment Tool (NEAT) include Accenture Learning Services, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL, IBM Global Services, Infosys, Intrepid Learning Solutions, Neeyamo, NIIT, NGA Human Resources, QA, Raytheon Professional Services, Seertech Solutions, Talent2, Tech Mahindra, TrainingFolks, and Xerox Learning Services.
The NEAT (NelsonHall Vendor Evaluation and Assessment) tool for Learning BPO is part of NelsonHall’s “speed-to-source” initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to meet client future requirements”.
The NEAT analyses themselves are based on a combination of vendor and client interviews. The vendors are scored against a wide range of criteria, establishing a number of scenarios, each with different weightings to represent a different business situation or client business need.
To add further value in speeding up the sourcing process clients are able to input their own weightings and tailor the tool to their requirements. So they might say: “This set of weightings for this business need looks about right to me but I want to place more emphasis here". With this interactive tool, they can tailor the weightings to meet their own specific sourcing requirements.