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Tech Mahindra - Customer Experience Operations Transformation

Vendor Analysis

by Ivan Kotzev

published on Jan 07, 2022

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Customer Experience Operations Transformation

Who is this Report for:

NelsonHall’s CX Operations Transformation profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tech Mahindra's active acquisition strategy in CX consulting, brand design, and marketing services aims to support the company's evolution to a one-stop-shop CX provider. Tech Mahindra now offers managed CX services, as well as web and interface redesign, channel and customer consulting, brand and marketing services, and contact center technology.

The Eventus Solutions acquisition brought transformation frameworks, evaluation models, and benchmarking data. It also brings proprietary tools for analytics and reporting.

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