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NTT DATA - Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Jan 10, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes NTT DATA's offerings and capabilities in Digital Workplace Services.

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for NTT DATA is a comprehensive assessment of NTT DATA’s digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of NTT DATA’s digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

NTT DATA has extensive end-user capability, particularly from the Dell Services acquisition, handling ~11m service desk contacts annually, and supporting ~4.6m service desk users globally.

NTT DATA takes a vendor agnostic approach to workplace services. It provides digital workplace services under its Dynamic Workplace Solutions framework.

NTT DATA's workspace-as-a-service solution provides virtual desktops and/or applications hosted from its datacenters, with options to manage on-premise solutions. The entry point for hosted opportunities starts with 250 end-users scaling into the 50k seat range per client.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Build Services
  • Run Services
  • Delivery Capability and Partnerships
  • Resources
  • Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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