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TCS - Advanced Digital Workplace Services

Vendor Analysis

by John Laherty

published on Jan 11, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes TCS's offerings and capabilities in Digital Workplace Services.

Who is this Report for:

NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for TCS is a comprehensive assessment of TCS’ digital workplace services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in digital workplace services.

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS’ digital workplace service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

In FY18 TCS created a new standalone business unit for Digital Workplace Services for Business 4.0. TCS is looking to further evolve workplace services and to meet the ever-evolving expectations of the end-user. TCS is moving from a people-centric culture through its Machine First Delivery Model, as part of its Enterprise Intelligent Automation unit to automate whatever can be eliminated and empowering the end-user to resolve their own issues.

Within the Digital Workplace Services practice, TCS has a focus on design thinking as the catalyst for the delivery of end-to-end digital workplace services. It is focusing on employee applications and the intranet including 0365, and collaboration through employee social networks, AI-based knowledge services, and agile enabled workplace services. TCS is also using gamification, AR, VR, and mixed reality experience, and e-learning as a service to further improve end-user experience.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Build Services
  • Run Services
  • Delivery Capability and Partnerships
  • Resources
  • Partners
  • Target Markets
  • Client Examples
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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