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HGS - CX Services in Retail and CPG

Vendor Analysis

by Ivan Kotzev

published on Aug 07, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in CX Services in Retail and CPG

Who is this Report for:

NelsonHall’s Customer Experience Services in Retail and CPG report on HGS is a comprehensive assessment of HGS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HGS customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

In addition to CX services, for the retail and CPG sectors HGS delivers channel enablement, analytics services such as VOC, and automation through RPA and chatbots. The company offers digital marketing services for the sector such as SEO, SEM, content generation, and social media marketing.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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