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Operational Transformation in the CPG Sector: 2019

Market Analysis

by John Willmott

published on Nov 12, 2019

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Report Overview:

NelsonHall’s “Operational Transformation in the CPG Sector: 2019” 40-page report is based on global interviewing of senior executives in the CPG sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific.

In particular, the report analyzes the principal business issues faced by CPG firms and the operational transformation initiatives planned in response to these issues by function and by technology.

It then addresses the extent to which BPS vendors will be involved in operations transformation, together with the key vendor characteristics sought in an operations transformation partner.

Who is this Report for:

NelsonHall’s “Operational Transformation in the CPG Sector: 2019” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating operational transformation developments within the CPG sector
  • Vendor marketing, sales and business managers developing strategies to target operational transformation and business process services (BPS) opportunities within the CPG sector
  • Financial analysts and investors specializing in the IT services and BPS sector.

Scope of this Report:

The report is based on interviews with executives in the CPG sector in the U.S., U.K., Continental Europe, and Asia Pacific.

The report analyzes the worldwide market for operational transformation and business process services within the retail sector and addresses the following questions:

  • What are the principal business priorities faced by organizations in the CPG sector?
  • What benefits are sought from operational transformation by CPG firms?
  • In which functional areas are CPG firms planning operations transformation initiatives?
  • What initiatives are CPG firms planning around key technologies such as analytics, AI, and blockchain?
  • To what extent, and how, will BPS vendors be involved in operations transformation?
  • What are the key characteristics sought in an operations transformation partner by retail firms?
  • What levels of productivity gain are being targeted by CPG firms?

 

Key Findings & Highlights:

The CPG sector is facing a low growth environment, with CPG firms typically looking to improve their knowledge of, and speed to access to, new growth markets. While this involves some need to develop new products, CPG firms also need to fundamentally transform their supply chains to improve their visibility, predictability, and efficiency. Seventy-two percent of CPG firms regard operational transformation as highly relevant to their future strategy. Consequently:

  • Supply chain management is the key area for operational transformation within the CPG sector
  • IoT is key to inventory tracking with blockchain beginning to emerge in support of product authenticity and proof of provenance
  • Eighty-two percent of CPG firms would consider operations transfer to achieve end-to-end operational synergy.

Table of contents:

Table of contents:

  • Introduction
  • Executive Summary
  • Market Forecast
  • Key Business Issues & Initiatives
  • Operational Transformation Initiatives by Technology
  • Impact of Operations Transformation on Sourcing
  • Impact of Operations Transformation on Productivity & Expenditure

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