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Mphasis- Cognitive and Self-Healing IT Infrastructure Management

Vendor Analysis

by John Laherty

published on Nov 29, 2019

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Report Overview:

This NelsonHall assessment analyzes Mphasis' offerings and capabilities in cognitive and self-healing IT infrastructure management

Who is this Report for:

NelsonHall’s Cognitive and Self-Healing IT Infrastructure Management Services Vendor Assessment for Mphasis is a comprehensive assessment of Mphasis’ cognitive and self-healing IT infrastructure management services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for cognitive and self-healing IT infrastructure management services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in cognitive and self-healing IT infrastructure management services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Mphasis’ cognitive and self-healing IT infrastructure management service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Mphasis provides cognitive and self-healing IT infrastructure management services as part of its next-generation infrastructure services, where Mphasis is focusing on AI-led automation, digital operations, and cloud services. Mphasis' IP cognitive offering is InfraGenie, which incorporates machine learning and aims to provide "zero-touch, zero impact IT infrastructure operations automation."

InfraGenie (including third-party tools) enables integrated intelligent automation through core service management platform (ServiceNow). It further enables a single platform for operations management, whether a client has a cloud, physical, virtual, or on-premise environment. Mphasis will primarily ensure it has a blueprint (use-case based) sitting over a process blueprint, which in turn is sitting over the tooling platform to enable end-to-end use cases.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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