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Operational Transformation in the Healthcare Provider Sector: 2020

Market Analysis

by John Willmott

published on Jan 23, 2020

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Report Overview:

NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2020” 41-page report is based on global interviewing of senior executives in the healthcare provider sector across four geographies: U.S., U.K., Continental Europe, and Asia Pacific.

In particular, the report analyzes the principal business issues faced by healthcare providers and the operational transformation initiatives planned in response to these issues by function and by technology.

It then addresses the extent to which BPS vendors will be involved in operations transformation, together with the key vendor characteristics sought in an operations transformation partner.

Who is this Report for:

NelsonHall’s “Operational Transformation in the Healthcare Provider Sector: 2019” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating operational transformation developments within the healthcare provider sector
  • Vendor marketing, sales and business managers developing strategies to target operational transformation and business process services (BPS) opportunities within the healthcare provider sector
  • Financial analysts and investors specializing in the IT services and BPS sector.

Scope of this Report:

The report is based on interviews with executives in the healthcare provider sector in the U.S., U.K., Continental Europe, and Asia Pacific.

The report analyzes the worldwide market for operational transformation and business process services within the healthcare provider sector and addresses the following questions:

  • What are the principal business priorities faced by organizations in the healthcare provider sector?
  • What benefits are sought from operational transformation by healthcare provider firms?
  • In which functional areas are healthcare provider firms planning operations transformation initiatives?
  • What initiatives are healthcare provider firms planning around key technologies such as analytics, AI, and IoT?
  • To what extent, and how, will BPS vendors be involved in operations transformation?
  • What are the key characteristics sought in an operations transformation partner by healthcare provider firms?
  • What levels of productivity gain are being targeted by healthcare provider firms?

Key Findings & Highlights:

The healthcare provider sector is undergoing major change and seventy per cent of healthcare providers globally perceive operational transformation to be a key part of the organization’s future strategy. In particular, healthcare providers are under strong pressure to reduce their operational costs, particularly the costs of diagnosis and long-term care, while improving patient diagnosis, communication and the range of treatment options available to patients.

Nonetheless, there remains in parallel considerable scope to improve basic administrative processes from increased use of digital channels to improve patient communication to improved integration of information within financial reporting.

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