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Global BPS Market Forecast: 2018 - 2022

Market Forecast

by John Willmott

published on Jun 01, 2018

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

 

NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of  81 BPS service lines, 39 geographies, and 39 industry sectors. 

Who is this Report for:

NelsonHall's "Global BPS Market Forecast: 2018-2022" report is a comprehensive market forecast report designed for:

  • Sourcing managers monitoring the business process services (BPS) industry, and identifying leading vendors for shortlists and RFPs
  • Executives seeking assistance in identifying levels of BPS vendor presence by service line and geography
  • Vendor marketing, sales and business managers looking to identify market sizes and growth rates and their market share relative to their peers
  • Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights:

NelsonHall’s “BPS Market Forecast: 2018-2022” consists of 304 pages.

This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography.

The full breakdown of NelsonHall’s BPS market forecast and vendor market shares across  81 BPS service lines, 39 geographies, and 39 industry sectors can be obtained via NelsonHall's Self-Service Forecast Tool.

This self-service tool is aimed at assisting executives in accessing the precise combinations of market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

In particular, the "NelsonHall Self-Service Market Forecasting tool" enables executives to tailor the scope of any market forecast or vendor market share download by selecting one or multiple service lines, geographies, and industry sectors and downloading market size, growth and vendor share information against these parameters. Furthermore, decision-makers are no longer inconvenienced by delays in manual production of customized reports on their behalf.

The tool now covers not just business process services but has subsequently been expanded to support 13 IT outsourcing service lines, also by geography and industry sector.

2017 has been an excellent year for pure-play BPS vendors and, going forward, the need for process reimagination and digitalization supported by the possibilities created by new technologies is increasing opportunities for BPS vendors both to extend the scope of existing contracts and to assist clients in identifying and implementing new digital process models and new ways of working within their shared services and retained organizations. The automation opportunity in BPS is rapidly moving beyond RPA, through NLP, into service delivery involving completely new combinations of technologies and channels

Table of contents:

Table of contents:

  • 1) Introduction
  • A. Objectives
  • B. Scope and Definitions
  • 1. Front-Office BPS Services
  • 2. Industry-Specific BPS
  • 3. Back-Office BPS
  • 4. Platform BPS/BPaaS Definitions
  • 5. Analytics
  • 6. RPA & AI
  • 7. Geographic Coverage
  • C. Methodology
  • Structure of the Report
  • 2) BPS Market Forecast by Geography
  • Global Overview
  • B. North America
  • C. United States
  • D. Canada
  • E. EMEA
  • F. United Kingdom & Ireland
  • G. Germany
  • H. France
  • I. Italy
  • J. Rest of Continental Europe
  • K. Africa and Middle East
  • L. Asia Pacific
  • M. Latin America
  • 3) BPS Market Forecast by Service Type
  • A. BPS Market Overview
  • B. Front Office
  • Customer Management Services
  • Document Management
  • Sales and Marketing Outsourcing
  • C. Middle Office
  • Insurance BPS
  • Banking BPS
  • Healthcare Providers BPS
  • D. Back Office
  • F&A Outsourcing
  • Procurement
  • 4) Reconciliation
  • Global Overview
  • North America
  • United States
  • Canada
  • EMEA
  • U.K. & Ireland
  • Germany
  • France
  • Italy
  • Rest of Continental Europe
  • Asia Pacific
  • Central and Latin America

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