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IBM - Next Generation Mortgage and Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Jul 18, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes IBM's offerings and capabilities in Next Generation Mortgage and Loan BPS. IBM is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Mortgage and Loan (M&L) BPS Vendor Assessment for IBM is a comprehensive assessment of IBM’s next generation M&L BPS offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 


Scope of this Report:

The report provides a comprehensive and objective analysis of IBM's M&L offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.


Key Findings & Highlights:

This NelsonHall assessment analyzes IBM’s offerings and capabilities in  mortgage and loan BPS. IBM is one of a number of mortgage and loan BPS  companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

This report focuses on IBM’s services for mortgage and loan BPS. IBM’s M&L BPS services are part of its Cognitive Process Services unit, which in turn is part of its Cognitive Process Transformation unit. Detailed information on IBM is provided in NelsonHall’s Key Vendor Assessment for IBM. 

IBM began working directly with mortgage and loan processing in 2006, with the acquisitions of:  

  • Palisades Technology Partners: mortgage technology
  • iLOGS: business rule management. 

IBM delivered mortgage processing technology products and services from 2006 to 2009, when it entered mortgage BPS with the acquisition of Wilshire Credit Corp., a subsidiary of Bank of America. Wilshire provided IBM with a mortgage servicing platform and ~900 FTEs to provide ITS and BPS services. Wilshire's BPS client was FNMA, the government agency that securitizes the mortgage loans it acquires from originators.  

In 2011, IBM's mortgage BPS services were renamed Seterus. In mid-2016, IBM decided to retain and grow its mortgage BPS business as part of an ongoing restructuring of the business. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Watson
  • Consulting
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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