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Tech Mahindra - Digital Banking Services

Vendor Analysis

by Andy Efstathiou

published on Mar 05, 2018

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Report Overview:

This NelsonHall assessment analyzes Tech Mahindra’s offerings and capabilities in Digital Banking services. Tech Mahindra is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs.  

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra’s Digital Banking Services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s Digital Banking services offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

This NelsonHall assessment analyzes Tech Mahindra’s offerings and capabilities in Digital Banking services. Tech Mahindra is one of a number of banking operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Tech Mahindra started delivering digital banking services in 2014. It started with social media services, which were initially deployed internally and then for clients. In the initial engagement, Tech Mahindra developed a social media command center for a regional North American bank. The center monitors customer sentiment and makes recommendations to the client for preferred interventions to address customer needs.  

Tech Mahindra has built its digital banking services over time from existing capabilities, which have been enhanced by developing IP. It has also acquired product vendors to enhance its offerings. 

 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Pricing and Contract terms
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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