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WNS – Digital Bank Transformation

Vendor Analysis

by Andy Efstathiou

published on Oct 25, 2019

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Report Overview:

This NelsonHall assessment analyzes WNS' offerings and capabilities in Digital Bank Transformation. 

Who is this Report for:

NelsonHall’s Digital Banking Services Vendor Assessment for WNS is a comprehensive assessment of WNS’s Digital Banking Services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for Digital Banking Services RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Digital Banking services offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

WNS started its digital transformation services in 2014 with an engagement for a regional bank in its Boston/New York operations. Over the course of twelve months, WNS automated its legal department processes with RPA, AI, and ML services. The result was the entire legal department was outsourced to WNS. Today that bank has 60 BOTS deployed by WNS across 50 processes across multiple business lines. The solutions deployed provide a 300% ROI on digital implementations. 

In 2015 WNS invested in a framework, TRAC, which supports a domain led approach to automation and facilitates partnering with automation product vendors. See Delivery for a description of TRAC.

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