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WNS - Retail Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Mar 24, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes WNS's offerings and capabilities in Retail Banking BPO. WNS is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for WNS is a comprehensive assessment of WNS's Retail Banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS's Retail Banking BPO offerings, capabilities and market and financial strengths including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

WNS's Retail Banking BPO services (RB BPO) are focused on account opening/closing, exception management, due diligence and consumer/bank support.

WNS Retail Banking BPO delivers services from eight delivery centers in 4 countries:

  • India: Gurgaon, Bangalore, Nasik, Vizag and Mumbai
  • Sri Lanka
  • Philippines
  • South Africa.

WNS targets tier-one banks globally.

Table of contents:

Table of contents:

  • 1. Background
  • 2. Revenue Summary
  • 3. Key Offerings
  • 4. Delivery Capability and Partnerships
  • 5. Target Markets
  • 6. Strengths and Challenges
  • 6.1. Strengths
  • 6.2. Challenges
  • 7. Outlook

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