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Infosys - Next Generation Wealth and Asset Management Operations Services

Vendor Analysis

by Andy Efstathiou

published on Dec 18, 2017

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Report Overview:

This NelsonHall assessment analyzes Infosys' offerings and capabilities in W&A operations services. Infosys is one of a number of W&A operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Wealth and Asset (W&A) Management Operations Services Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ Next Generation W&A services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for W&A services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of W&A operations services offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

Infosys started working in 2002 with global brokerage firms delivering technology-based professional services. Over time, the engagements expanded into technology services for wealth management services.  In 2004, Infosys started an engagement to deliver wealth and asset (W&A) BPS services to a U.S. headquartered global custodian. The first step in the relationship involved supporting the following business processes:  

  • Fund administration reconciliation services
  • Data management.

Over time the relationship grew, including:  

  • Year 2: trade management, corporate actions, and reconciliation analysis 
  • Year 3: portfolio analysis, income collection, tax collections,  reorganizations, and accounts payable
  • Year 4: at this point, the client undertook a change in platform, and  Infosys began to provide support for non-U.S. countries; this included billing, portfolio compliance, and portfolio review.  

Over time, Infosys has added more W&A services offerings to engagements with W&A clients.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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