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Blog posts by Andy Efstathiou

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  • HCL Acquires UFS’ Mortgage BPS Business to Build As-A-Service Consumer Loan Business in U.S.

    Jun 19, 2017, by Andy Efstathiou

      As discussed in my blog of April 12, 2017, the mortgage processing industry in the U.S. is challenged to remain profitable because, from 2012 to 2016, loans outstanding grew 1.8% per year, while processing costs grew at 7.3% per year. This is leading to industry consolidation and operational restructuring. A recent example of a BPS vendor consolidating in order to drive greater effic[...]

  • WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks

    Apr 21, 2017, by Andy Efstathiou

      NelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support large productivity gains for its U.S. regional banking clients. Market conditions are driving c[...]

  • Mortgage & Loan Industry Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains

    Apr 12, 2017, by Andy Efstathiou

      The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end 2016, a CAAGR of 1.8%. Some lines of loans have [...]

  • Top 3 Predictions for Banking BPS & ITS in 2017

    Jan 13, 2017, by Andy Efstathiou

      Based on NelsonHall research conducted during late 2016, I have identified three key predictions for business process services (BPS) and IT services (ITS) in the Banking sector in 2017.   1. Compliance initiatives move from industry headwind to tailwind The first prediction is that compliance operations change initiatives will decline, and the resources released from th[...]

  • HCL’s ISV Investments to Drive Legacy Modernization at Global Banks Over Next Ten Years

    Nov 29, 2016, by Andy Efstathiou

      At HCL’s recent adviser and analyst event, #HCLBigLeap, I spoke with their banking industry executives about HCL’s strategy and activities designed to drive application maintenance and modernization services, and specifically about the key ISV partnerships that are enabling this. Background HCL was founded in 1976, and had a strong focus on manufacturing during its [...]

  • Platform-Based BPS: Driving Process Efficiency & New Business Model Adoption in Retail Banks

    Jul 07, 2016, by Andy Efstathiou

      Here I take a look at how platform-based business process services (BPS) is yielding benefits for retail banks – specifically, delivering manual processes with greater efficiency, increasing automation, and delivering transaction products at scale. Delivering manual processes with greater efficiency Retail banking (RB) BPS is a large-scale, mature business with high adop[...]

  • Payment Vendors' Growth Slows As They Face Two-Year Battle to Preserve Market Share

    May 07, 2015, by Andy Efstathiou

    Over the past few weeks the major payment processing vendors have reported first quarter 2015 financial results, and they show a noticeable slowdown n y/y growth from 2014 (refer to NelsonHall Tracking Service articles for detailed analysis of the quarterly results). Summary results for Q1 2015 (in USD unless stated otherwise) are as follows: Card networks: Mastercard: +2.7%&nbs[...]

  • Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win

    Nov 06, 2014, by Andy Efstathiou

    Changes in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the payments industry will change its entire shape, structure, and offerings. In the past, the complexi[...]

  • Wipro Raises the Stakes on its Commitment to Mortgage and Loan BPO

    Jan 31, 2014, by Andy Efstathiou

    Wipro is to acquire mortgage due diligence and risk management services provider Opus Capital Markets Consultants LLC (Opus CMC) for $75m to enhance its mortgage BPO capabilities. (See tracker article #201521 for acquisition details). Wipro's existing mortgage BPO capabilities include: 850 FTEs in origination and administration BPO BPO services in loan originations and administratio[...]

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