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BPS Market Development

Insightful analysis of BPS market developments. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.

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Contracts Database

for BPS Market Development

Track the pattern of service adoption by monitoring BPS Market Development contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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BPO Market Development Videos

John Willmott, NelsonHall's CEO, providing key insights and data on the Global BPO Market

What you get from this program

NelsonHall's BPO Market Development program supports you in enhancing your organization's sourcing performance. It will help you to:

Analyze how BPO can be applied to your organization
Assess the scope of BPO that can be outsourced and why
Quantify the benefits and risks associated with outsourcing processes within your wider business
Identify the most appropriate vendors and understand their individual areas of activity
Learn from the experience of other organizations in your sector that have already outsourced business processes
Keep abreast of changing emphases within BPO.

It also provides expert support to BPO service providers, specifically business development and marketing personnel, helping them to:

Increase bid success through improved positioning of proposals against client requirements
Maintain the competitiveness of current service offerings
Identify emerging requirements and service opportunities
Track key developments within the BPO marketplace, including contract awards and new service announcements
Support business plan development.

featured research
in BPS Market Development:

Operational Transformation & BPS Requirements – Commercial Property & Casualty Insurance
Aug 30, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 commercial P&C insurance enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Commercial Banking
Aug 27, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 commercial banking enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Retail Property & Casualty Insurance
Aug 13, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 retail P&C insurance enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Retail Banking
Aug 01, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 retail banking enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Media
Jul 31, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 media enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Automotive
Jul 29, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 automotive enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Logistics
Jul 26, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 logistics enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Retail
Jul 23, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 retail enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Telecoms
Jul 19, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 telecoms enterprises carried out by NelsonHall. [...]
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Operational Transformation & BPS Requirements – Energy
Jul 15, 2024 | Market Reports by John Willmott
This report is an analysis of the results from a survey of 60 energy enterprises carried out by NelsonHall. [...]
view this report download abstract

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NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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Market forecasts:

Global BPS Market Forecast: 2024 - 2028
Jul 09, 2024 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2024-2028” consists of 284 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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Global BPS Market Forecast: 2023 - 2027
Aug 09, 2023 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2023-2027” consists of 276 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
view this report download abstract
Global BPS Market Forecast: 2022 - 2026
Jun 30, 2022 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2022-2026” consists of 280 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
view this report download abstract
Global BPS Market Forecast: 2021 - 2025 H2 Update
Dec 17, 2021 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2021-2025 H2 Update” consists of 297 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
view this report download abstract
Global BPS Market Forecast: 2021 - 2025
May 26, 2021 | Market Forecast by Mike Smart
NelsonHall’s updated “BPS Market Forecast: 2021-2025” consists of 297 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
view this report download abstract
Global BPS Market Forecast: 2020 - 2024
Jul 18, 2020 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2020-2024” consists of 354 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]
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Global BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]
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Global BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]
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Global BPS Market Forecast: 2016 - 2020 Version 1.1
Jun 02, 2016 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2016-2020" consists of 307 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 [...]
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Global BPO Market Forecast: 2015 - 2019
Nov 11, 2015 | Market Forecast by John Willmott
NelsonHall's "BPO Market Forecast: 2015-2019" consists of 256 pages. It is a comprehensive forecast of the BPO sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 80 BPO service lines, 40 geog [...]
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browse all forecasts

featured blog posts on
BPS Market Development:

Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives

May 02, 2024, by John Willmott

Conduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]

read post
The Role of Organizational Change Management in Digital Transformation

Feb 10, 2022, by John Willmott

Digital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery a[...]

read post
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience

Nov 20, 2020, by John Willmott

For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]

read post
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash

Nov 20, 2020, by John Willmott

The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]

read post
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives

Nov 10, 2020, by John Willmott

Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]

read post

view all blog posts

latest blog posts on
BPS Market Development:

Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives

May 02, 2024, by John Willmott

Conduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]

read post
Capgemini Launches ’One Operations’ to Support CPG Enterprises in Driving Revenue Growth

Aug 08, 2022, by John Willmott

Capgemini has launched a new digital transformation service, One Operations, with the specific goal of driving client revenue growth. One Operations: Key Principles Some of One Operations’ principles, such as introducing benchmark-driven best practice operations models, tak[...]

read post
The Role of Organizational Change Management in Digital Transformation

Feb 10, 2022, by John Willmott

Digital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery a[...]

read post
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience

Nov 20, 2020, by John Willmott

For some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]

read post
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash

Nov 20, 2020, by John Willmott

The pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]

read post

view all blog posts

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