featured posts:
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The Role of Organizational Change Management in Digital Transformation
Feb 10, 2022, by John WillmottDigital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery are increasingly becoming hybrid, with delivery handled by tightly integrated combinations of personn[...]
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WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020, by John WillmottThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidly, but at least equally importantly, it has brought a much greater requirement for real-time informa[...]
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Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020, by John WillmottFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. The resulting stable of platforms has always been expensive to maintain. In recent years, this has bee[...]
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Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020, by John WillmottCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO and increased resilience through use of shared third-party components Support for AIOps and DevSec[...]
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Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020, by Rachael StormonthInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant developments in the last couple of years. We recently caught up with Infosys BPM CEO Anantha Radhak[...]
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Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020, by John WillmottRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a retailer, the most visible and tangible flow) – some more obvious than others, such as parcel[...]
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Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 1
Feb 18, 2020, by John WillmottIntroduction Supply chain management is an area currently facing considerable pressure and is a key target for transformation. NelsonHall research shows that less than a third of supply chain executives in major enterprises are highly satisfied with, for example, their demand forecasting accuracy and their logistics planning and optimization, and that the majority perceive there t[...]
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IPsoft Looks to Reduce Time to Value While Increasing Return on AI
May 20, 2019, by John WillmottNelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible for aproximately 30% of the IPsoft client base with clients relatively evenly distributed over the s[...]
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Blue Prism Offers A Lever for Culture Change to Mature Enterprises
Apr 18, 2019, by John WillmottBlue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism Communities: Components of Blue Prism's connected-RPA Blue Prism i[...]
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Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’
Apr 16, 2019, by John WillmottAutomation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric. So far, downloads from the Bot Store have been free-of-charge, but Automation Anywhere perceives that this approach potentiall[...]
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Automation Anywhere Looking to 'Deliver the Digital Workforce for Everyone'
Apr 15, 2019, by John WillmottAutomation Anywhere, as with the RPA market in general, continues to grow rapidly. The company estimates that it now has 1,600 enterprise clients, encompassing 3,800 unique business entities across 90 countries with ~10,000 processes deployed. At end 2018, the company had 1,400 employees, and it expects to have 3,000 employees by end 2019. The company was initially slow to go-to-market in Europ[...]
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The Move to B2B Platforms: Q&A with Manuel Sevilla, Capgemini CDO
Jan 15, 2019, by John WillmottPlatforms have been increasingly important in B2C digital transformation in recent years and have been used to disintermediate and create a whole raft of well-known consumer business opportunities. B2B platforms have been less evident during this period outside the obvious ecosystems built up in the IT arena by the major cloud and software companies. However, with blockchain now emer[...]
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BearingPoint Looks to Evolve Advisory Model Under New Managing Partner
Dec 06, 2018, by Rachael StormonthNelsonHall recently attended BearingPoint’s analyst event in Lisbon. As it starts its second decade with a new Managing Partner (Kiumars ‘Kiu’ Hamidian, only the second in the company’s history), the strategy that has served BearingPoint well in its first ten years is now evolving in ways that reflect significant developments in the nature of the consulting ma[...]
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Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books
Nov 30, 2018, by John WillmottIn 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, from initial underwriting through to claims processing, for Aegon's individual protection offering[...]
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Capgemini Launches ’One Operations’ to Support CPG Enterprises in Driving Revenue Growth
Aug 08, 2022, by John WillmottCapgemini has launched a new digital transformation service, One Operations, with the specific goal of driving client revenue growth. One Operations: Key Principles Some of One Operations’ principles, such as introducing benchmark-driven best practice operations models, taking an end-to-end approach to operations across silos, and using co-invested innovation funds, are r[...]