featured posts:
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Disruptive Forces and Their Impact on BPO: Part 1 The Robots are Coming – Is this the end of BPO?
Nov 06, 2014, by John WillmottThis blog is the first of seven in a series looking at six disruptive forces and their implications for BPO. Some of these are widely talked about, others less so. This first blog sets the scene and looks at the impact of robotics. Subsequent blogs will consider the implications of: Analytics becoming all-pervasive and increasingly predictive Labor arbitrage is dead – long live l[...]
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Alliance Data Buys a Winner with Conversant
Sep 11, 2014, by Andy EfstathiouAlliance Data is to acquire Conversant for $23bn to expand its digital marketing services capabilities. The acquisition will be paid for half in stock and half in cash (at tendering shareholders' discretion). Post closing, Conversant will operate as a part of Epsilon, a digital marketing services division of Alliance Data. The transaction is expected to close in Q4 201[...]
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HCL Awarded 11-Year Life BPO Contract Renewal to Consolidate Services by Chesnara
Aug 19, 2014, by John WillmottChesnara plc, the life assurance consolidator, has awarded a life & pensions BPO contract renewal to HCL Insurance BPO Services Limited ('HCL') which consolidates the services provided in the existing arrangements and which extends the service for a further 11 years. The service scope across the various books remains unchanged, as do the broad service levels. HCL’s original co[...]
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CSC Expands Partnership with IBM to Enhance Capability as Cloud Service Integrator and Manager
Aug 09, 2014, by John WillmottCSC has expanded its partnership with IBM to enhance its ability to offer hybrid cloud and mobility services. In particular, the partnership emphasizes CSC's continuation and development of its role as a cloud service integrator and manager, rather than as a direct provider of capital-intensive IaaS services. CSC has a large client base for traditional data center management, frequently using [...]
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NelsonHall Launches Self-Service Market Forecasting Tool
Aug 07, 2014, by John WillmottNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool, the NelsonHall Self-Service Forecasting Tool” to assist organizations in downloading market forecasts customized to their business requirements. This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and [...]
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Online Surveys for Outsourcing Market Research: Garbage In, Garbage Out
Oct 27, 2014, by Paul ConnollyIn his latest monthly newsletter, U.K. money-saving guru Martin Lewis gives his readers advice on how to make money from filling in online surveys. I rather like his opening line, which reads “Willing to give views on One Direction, washing-up liquid or what goes on between your bedsheets? If so, it's possible to earn £100s a year, without any special skill or talent.” Of [...]
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Deriving High-Impact Analyst Value: How TCS Uses NelsonHall
Sep 24, 2014, by Paul ConnollyIt’s fair to say that in today’s sourcing marketplace there’s a degree of disenchantment, even cynicism, regarding analyst firms and their ability to deliver genuine business value. Look around and you’ll see no shortage of swipes aimed at the hegemony of the big traditional firms, whose grip on the influencer market and their ‘pay to play’ models, have caused m[...]
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Visa Considers Selling its Stake in Monitise: What Does it Mean?
Sep 18, 2014, by Andy EfstathiouVisa has announced it is assessing whether to sell its investment in mobile payment software developer and transactions processor Monitise. Visa formed an alliance with Monitise in 2009 to provide Visa with mobile platform development services. The agreement runs through 2016. As part of the agreement, Visa made a capital investment in Monitise and received 14.4% of the company's equity. Ov[...]
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Cognizant Acquires TriZetto to Add ISV Business to its Healthcare Business
Sep 15, 2014, by Dominique RaviartCognizant is to acquire TriZetto, a healthcare ISV in the U.S., for $2.7bn in cash. TriZetto has a headcount of 3.7k (Cognizant at end of H1 2014: 187k.4). In its last 12 months, TriZetto had $711m in revenues and a non-GAAP operating margin of 18.4% (Cognizant in 2013: 20.6%). TriZetto LTM revenues breakdown by service/product line is: Payer software: 40% (~$277m) Consulting: 23% (~[...]
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IBM Removes Major Inhibitor to Hybrid Cloud Adoption by Patenting Technique to Manage Location of Cloud Data
Aug 09, 2014, by John WillmottIBM has patented a technique to allow users to dynamically choose or change the location where public and private cloud data is stored.This is clearly a very important development in legitimizing cloud use for production applications, where country and industry regulators can take a very strong view on the geographies in which data, particularly customer data, can be stored. Potentially th[...]
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Mastercard is Growing Faster than Visa in the Fast Growing Markets
Aug 01, 2014, by Andy EfstathiouMastercard and Visa are taking very different approaches to the payments market, resulting in very different operating outcomes. Mastercard is focusing on growth in emerging markets and merchant acquiring (especially consulting services for merchants); Visa is pursuing mature markets with aggressive cost control and sales incentives to drive revenue growth. Top line results for [...]
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Sopra To Acquire Convertible Bonds of CS to Strengthen Capabilities in Engineering Services
Jun 06, 2014, by Dominique RaviartSopra and CS Communication & Systèmes, a French IT services vendor, have announced a multi-tiered agreement: CS is to proceed to a €12m convertible bond issuance (maturity 5 years, conversion price per share: €3.6; interest rate: 4%; delivery: July 2014). As part of this issuance, Sopra agreed with DUNA & Cie, th[...]
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Staffing Firm TrueBlue Expands Services in RPO/MSP and Opens New Markets Thru $310m Acquisition of SeatonCorp
Jun 02, 2014, by Gary BragarTrueBlue announced on Monday it is to acquire U.S. based RPO and MSP provider SeatonCorp. TrueBlue is a specialist staffing organization that supports staffing and also provides onsite management services which will complement the RPO, MSP services of SeatonCorp. The SeatonCorp business beng acquired includes its: RPO businesses: PeopleScout (U.S based)&nb[...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]