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COVID-19 Impact Assessments

To assist buy-side and suppliers in monitoring the business and operational impact of COVID-19, NelsonHall has developed its COVID-19 Impact Assessments program. This program is available as a complimentary service to all NelsonHall subscription clients.

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Assess the Impact of Covid-19

To assist buy-side and suppliers in monitoring the business and operational impact of Covid-19, NelsonHall has developed its Covid-19 program. This program is available as a complimentary service to all NelsonHall subscription clients.

While we all know that Covid-19 is having an immense impact on digital business operations worldwide, it is not yet clear to what extent and how at any level of detail.This NelsonHall program will provide an ongoing stream of research to assist organizations in both identifying and quantifying the impact of Covid-19.

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featured blog posts on
COVID-19 Impact Assessments:

  • 2020 Lessons & Future Success Factors: Q&A with Wipro’s Nagendra P Bandaru

    Jan 22, 2021, by John Willmott

      The following is a discussion between Nagendra (Nag) P Bandaru, President, Wipro Limited – Global Business Lines-iCore, and John Willmott, NelsonHall CEO, covering lessons learned in 2020 and success factors for 2021. Nag is responsible for Infrastructure and Cloud Services,[...]

  • Five CX Services Trends in 2021

    Jan 13, 2021, by Ivan Kotzev

      2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple [...]

  • Positive Outlook from the Egyptian BPS Market

    Jul 31, 2020, by Ivan Kotzev

      The impacts of the pandemic and lockdowns are creating winners and losers in terms of BPS delivery geos. Determining factors include a geo’s ability to manage the health and safety of workers, its success in minimizing economic disruption, and the flexibility of its labor regulat[...]

  • Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery

    Jul 28, 2020, by Andy Efstathiou

      NelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]

  • Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves

    Jul 27, 2020, by David McIntire

      As financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendor[...]

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latest blog posts on
COVID-19 Impact Assessments:

  • 2020 Lessons & Future Success Factors: Q&A with Wipro’s Nagendra P Bandaru

    Jan 22, 2021, by John Willmott

      The following is a discussion between Nagendra (Nag) P Bandaru, President, Wipro Limited – Global Business Lines-iCore, and John Willmott, NelsonHall CEO, covering lessons learned in 2020 and success factors for 2021. Nag is responsible for Infrastructure and Cloud Services,[...]

  • Five CX Services Trends in 2021

    Jan 13, 2021, by Ivan Kotzev

      2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple [...]

  • Positive Outlook from the Egyptian BPS Market

    Jul 31, 2020, by Ivan Kotzev

      The impacts of the pandemic and lockdowns are creating winners and losers in terms of BPS delivery geos. Determining factors include a geo’s ability to manage the health and safety of workers, its success in minimizing economic disruption, and the flexibility of its labor regulat[...]

  • Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery

    Jul 28, 2020, by Andy Efstathiou

      NelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]

  • Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves

    Jul 27, 2020, by David McIntire

      As financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendor[...]

view all blog posts

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