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COVID-19 Impact Assessments

To assist buy-side and suppliers in monitoring the business and operational impact of COVID-19, NelsonHall has developed its COVID-19 Impact Assessments program. This program is available as a complimentary service to all NelsonHall subscription clients.

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Assess the Impact of Covid-19

To assist buy-side and suppliers in monitoring the business and operational impact of Covid-19, NelsonHall has developed its Covid-19 program. This program is available as a complimentary service to all NelsonHall subscription clients.

While we all know that Covid-19 is having an immense impact on digital business operations worldwide, it is not yet clear to what extent and how at any level of detail.This NelsonHall program will provide an ongoing stream of research to assist organizations in both identifying and quantifying the impact of Covid-19.

featured research
in COVID-19 Impact Assessments:

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Market forecasts:

featured blog posts on
COVID-19 Impact Assessments:

  • Positive Outlook from the Egyptian BPS Market

    Jul 31, 2020, by Ivan Kotzev

      The impacts of the pandemic and lockdowns are creating winners and losers in terms of BPS delivery geos. Determining factors include a geo’s ability to manage the health and safety of workers, its success in minimizing economic disruption, and the flexibility of its labor regulat[...]

  • Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery

    Jul 28, 2020, by Andy Efstathiou

      NelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]

  • Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves

    Jul 27, 2020, by David McIntire

      As financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendor[...]

  • Digital Talent Acquisition Helps Survival in an Uncertain World of Work

    Jul 23, 2020, by Nikki Edwards

      Everyone speculates as to what the long-term world of work could look like as we head into the second half of 2020 and beyond. But the reality is that we don’t really know how things will pan out. While organizations might be preparing for an uptick in hiring activity behind the [...]

  • COVID-19 Accelerating the Future of CX Work: Teleperformance EMEA

    Jun 04, 2020, by Ivan Kotzev

      The COVID-19 crisis is forcing a rethink of the CX delivery model with large contact centers. The fundamental question is how to maintain people’s health and safety in an open floor space with hundreds of seats, continuous face-to-face interactions, shared equipment, and 24x7 ope[...]

view all blog posts

latest blog posts on
COVID-19 Impact Assessments:

  • Positive Outlook from the Egyptian BPS Market

    Jul 31, 2020, by Ivan Kotzev

      The impacts of the pandemic and lockdowns are creating winners and losers in terms of BPS delivery geos. Determining factors include a geo’s ability to manage the health and safety of workers, its success in minimizing economic disruption, and the flexibility of its labor regulat[...]

  • Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery

    Jul 28, 2020, by Andy Efstathiou

      NelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]

  • Cloud Services 2020: Pandemic Accelerates Long-Term Trends As Buyer Demand Evolves

    Jul 27, 2020, by David McIntire

      As financial results that reflect a full quarter in the shadow of the COVID-19 pandemic are being released by IT service vendors, one of the key themes is that while discretionary budgets are being hard hit, clients’ investment in migrating to the cloud is not slowing. For vendor[...]

  • Digital Talent Acquisition Helps Survival in an Uncertain World of Work

    Jul 23, 2020, by Nikki Edwards

      Everyone speculates as to what the long-term world of work could look like as we head into the second half of 2020 and beyond. But the reality is that we don’t really know how things will pan out. While organizations might be preparing for an uptick in hiring activity behind the [...]

  • COVID-19 Accelerating the Future of CX Work: Teleperformance EMEA

    Jun 04, 2020, by Ivan Kotzev

      The COVID-19 crisis is forcing a rethink of the CX delivery model with large contact centers. The fundamental question is how to maintain people’s health and safety in an open floor space with hundreds of seats, continuous face-to-face interactions, shared equipment, and 24x7 ope[...]

view all blog posts

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