Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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published on Apr 10, 2014
arvato has acquired five of the eight Walter Services GmbH sites in Germany.
The five inbound & outbound customer call centers are located in the following cities:
Walter Services GmbH, founded in 1978, is a German based BPO provider specializing in customer management services with 16 centers in 5 European countries.
1,100 FTEs will move to arvato with the acquisition which will provide additional capacity to existing clients, particularly Deutsche Telekom.
