DEBUG: PAGE=domain, TITLE=Customer Experience Services,ID=256,TEMPLATE=program
toggle expanded view
programcode = CXS
programid = 104
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t

Search within: Customer Experience Services:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = t -- IGNORED

Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Targeting CMS in the Healthcare Sector (Payer and Provider Support)

Market Analysis

by Vicki Jenkins

published on Jun 30, 2015

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's market analysis of customer management services in the healthcare sector consists of 62 pages.

Who is this Report for:

NelsonHall's "Targeting CMS in Healthcare" report is a comprehensive market assessment report designed for:

  • Sourcing managers, specifically within healthcare payers and healthcare providers, investigating sourcing developments within customer management services in the healthcare sector
  • Operational decision makers exploring the benefits and inhibitors of customer management services in the healthcare sector
  • Vendor marketing, sales and business managers developing strategies to target CMS opportunities within the healthcare sector
  • Financial analysts and investors specializing in the IT services and BPO sector, including customer management services.

Scope of this Report:

This report analyzes the market for customer management and related services within healthcare payers and healthcare providers. The report addresses the following questions:

  • What is the current and future market for customer management services in the healthcare sector?
  • What are the customer requirements within the healthcare sector and how are they changing?
  • What are the benefits / results vendors have been able to achieve for their clients?
  • What services are healthcare organizations buying from customer management service vendors?
  • What is the size and growth of the customer management services market?
  • Who are the leading vendors within customer management services for healthcare payers and providers?
  • What are the vendor selection criteria, challenges and critical success factors for vendors targeting customer management services in the healthcare sector?



Key Findings & Highlights:

The support of U.S. commercial healthcare payers dominates the use of CMS in the healthcare sector, with healthcare payers requiring a combination of member and provider care, including enrollment and eligibility, and claims adjudication and processing.

Login to get full access:

   register | forgot password ?

CMS in Healthcare

published 2015-07-01 | Project by Vicki Jenkins

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Healthcare sector, covering both Payer and Provider support. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in areas such as Payer Capability, Provider Capability, Back-Office Capability, Cost Reduction, and Multi-Channel. Vendors evaluated include Concentrix, Convergys, EGS, EXL, HGS, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TeleTech, and Teleperformance. To find out more, contact Guy Saunders at [email protected].
view NEAT report all NEAT reports about NEAT
close